Mitsis Petit Palais

When booking this hotel, we were impressed by the many 5* reviews which helped us to make the decision to holiday here. However, l have to be completely honest, l have no idea who is writing these 5* reviews as this does not match the stay we had at this hotel. Either the people writing 5* reviews have never experienced other hotels or maybe we just stayed when the hotel was having a bad week? The hotel decor is very outdated, all dark wood making the areas dull and dark. It is decorated like a 1970s Spanish hotel. The pool is tiny and there are only approximately 40 sunbeds around the pool so guests are not accommodated. People start queueing at around 9:15am for the doors opening at 9:30 but even if you join the queue, you are lucky to get a bed. They offer an area at the beach which is a 1 minute walk away however, there are no toilets or a bar at the beach so you have to keep coming back to the hotel. Also, this defeats the object of all inclusive as you cannot access the facilities whilst on the beach so end up spending money. The pool bar is good and offers a range of snacks like crepes etc which is included on the all inclusive. The lady who works on the bar is one of the most miserable staff workers l have ever experienced on holiday. She is more interested in chatting, on her phone or eating instead of serving you, when she does serve you it is anything but service with a smile. The lady who makes the snacks only makes an effort with returning guests that she already knows. We tried on several occasions to talk but they are both not interested, l appreciate we are not fluent in Greek but we know the basic language and even that didn’t work. The lifeguard is very friendly and would occasionally work on the bar which was service with a smile. Whilst we were there we were highly insulted to see that a camera crew were in to take new photos to advertise the hotel. During this photo shoot, they asked some girls from the pool to sit at the bar area while the lady from the bar served them drinks to their table…this was the only time this happened. Alongside this, they had the lady from the snack area serving new snacks that had not been seen before with table service…again this only happened for the camera making their website photos highly inaccurate. The food is like a school canteen and the choices are quite poor. There are plenty bread and greek salad options but the rest is inconsistent. I’m not sure who enjoys steamed carrots and sprouts for their breakfast. The service in the restaurant is inconsistent as some days you are offered water etc and other days this does not happen. When entering the restaurant there are bottles of wine and a wine list but this is never offered whilst you’re in there. They do serve wine by the glass however sometimes your drinks would arrive once you have eaten. We ended up spending a lot more than planned as we ate out most nights, they do advertise theme nights however these are also disappointing.