Gennadi Grand Resort

It is a newly built structure, not yet fully built, which employs staff who are mostly unfriendly and without a shred of humanity. In short, I stayed there for 14 days and for the last day of stay I asked well in advance, expected my bad health conditions, to be able to stay after payment up to 19.00 on the day of departure, as well as provided by the same structure, in the room I occupied or in another, and then go to the airport of Rhodes and return to Italy with a flight organized for that hour by the Agenzia Francorosso. This possibility was however denied to me, despite the availability of many empty rooms, forcing me to wander, even with further damage to my health, until 4.00 am the following day, or for a good 16 hours, when I returned in the home in Italy. All this premised, I wish with all my heart that the owner and who manages this structure can be in the near future, in my same health conditions and be treated in the same way.

We booked this hotel via a touroperator which told us that the hotel was new. We‘ve read some reviews saying the hotel is not ready yet but we did not expect so many issues. The room we booked was supposed to be suite advertised by the touroperator as being 64m2 and on the hotel own webpage featuring a two rooms with a physical separation (door). What we‘ve got was a junior suite with no separation and a third bed for our daughter in our bedroom. Needless to say this was not what we expected and it ruined any activity post our daughter going to sleep. Also the sea view was unfortunately ruined by the lack of a proper garden (we had only a big dry slice of land in front of the shore). The sand was dark and full of pebbles (no castles in the sand possible). All around the hotel there are still open constructing and gardening going on, cables lying around, rooms being furnished with people already inside (we’ve got some curtains), private pools being all cloudy and dirty, etc. The room was very poorly equipped (no storage room), bed and cushions very uncomfortable. The shower was outside the main room but the loo inside??? The only positive things about the hotel was the restaurants (food was generally good), the big pools and the animation. One of the most annoying thing was the constant fire alarm test which were supposed to take two days but took at least 7, and sometimes in the night up to 6 alarm calls. The reception personell was kind but not at all responsive. They received and thanks us for the feedback but didn’t actually do anything about it. The last day I managed to speak to a sales manager of the hotel which also showed very responsive, and promised to reply to our written complaint. I am really looking forward to her reply. In total the hotel has potential and maybe in a couple of years it will really be beautiful but this yer it was really disappointing.

The owners of this hotel - the Minettos family are refusing to respond to a string of emails and phone calls regarding Alexandros [] who runs the Spa. He performed a very inappropriate massage on my young daughter who was traumatised by the experience. An investigation was promised, but they have buried their heads in the sand, and he is probably continuing to prey on young girls.