The Swan House by Heimaleiga

Service and Communication: Guests appreciate prompt responses via email or chat for check-in instructions, maintenance requests, and room issues. The no-desk check-in system with access codes is generally efficient, though some users note the lack of in-person support.

Imagine your wife is in the shower and someone opens the door to your room. That was not a dream, that is what happened to us. The Security procedures at the swan are non-existent. They had given the access code to our room to someone else. They are trying to be cute by controlling everything remotely including access to rooms. There is nothing wrong with doing that if there are safeguards in place to ensure the safety and security of the guests. Apparently there are no such safeguards in place at the Swan Hotel. I say this because this morning while my wife was showering someone entered our room carrying baggage checking in. The Swan Hotel has CCTV to show this. I can only warn you that if you care about either your personal security or the security of your personal belongings then you do not are well advised to avoid staying at the Swan Hotel. When I called their support line, the answer was I got was I’m sorry let us offer you a late checkout at no cost. The immediate response only leads me to conclude that this was not a one time occurrence. And if someone else had access to your room would you really be willing to leave your luggage in the room wondering whether it was safe?

This was a great place to stay as a single traveller. I was a bit disappointed in the quality of the wifi because availability, full access to wifi was intermittent and unreliable when I was trying to do email and other wifi related online transactions. I was able to save a lot of money by buying my own food to prepare all breakfasts, most lunches and some dinners. Otherwise I enjoyed my stay very much. I highly recommend this hotel.