Day Dream L23 Guesthouse

Absolutely Appalling – Avoid at All Costs After an exhausting overnight flight, we arrived at what we thought would be a place to rest—only to be met with an absolute nightmare. The room was filthy beyond belief: dirt everywhere, and worst of all, someone else's underwear left on the floor. That alone should’ve been enough to walk out, but things got even worse. Already frozen from walking around Reykjavík for five hours in sub-zero temperatures, we were forced to wait outside the hotel for over an hour because they wouldn’t respond to messages (which took 30+ minutes each time) and completely ignored our calls. Zero customer service. Completely indifferent to our situation. Eventually, we were given another room, but it wasn’t much better. The toilet seat was broken, and shockingly, the only sponge left in the room was a dirty dishwashing sponge—disgusting and utterly unhygienic. We were promised a refund for the cleaning fee as a bare minimum apology, but now over three weeks later and back in England, we still haven’t received a single penny. What’s worse is the owner has since been rude, dismissive, and totally unhelpful when we tried to follow up. No apology, just attitude. This has been one of the most frustrating and disappointing travel experiences we’ve ever had. The place is unprofessional, unhygienic, and clearly doesn’t care about its guests. Save yourself the stress—do not stay here under any circumstances.

We really enjoyed staying at Day Dream L23! It was located in the heart of Reykjavík on a residential street, which made our experience of the city more authentic. The room was cozy and warm and had everything we needed. The kitchen was super useful, as we made some of our meals at home. The hotel was a short walk to shopping, dining, the harbour and public transit. Overall amazing experience. Would definitely recommend this hotel.