Swiss-Belcourt Serpong

Swiss-Belcourt Serpong Reviews

Swiss-Belcourt Serpong

Intermark, Jl. Lkr. Tim. Jalan Kompleks Bsd No.9, Rw. Mekar Jaya, Kec. Serpong, Rawa Mekar Jaya, Serpong, South Tangerang City, Banten, 15310, IndonesiaSee Hotel Details
Swiss-Belcourt Serpong
Swiss-Belcourt SerpongSwiss-Belcourt SerpongSwiss-Belcourt Serpong
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1 night

Guest Reviews

8.7/10
Very Good
61 review
Verified reviews
Location8.9
Amenities8.7
Service8.6
Cleanliness8.6
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All reviews(61)
Positive reviews(59)
Reviews with photos/video(5)
Awesome rooms(5)
Negative reviews(2)
Anonymous User
Deluxe Twin Room
Stayed in Mar 2025
Family
15 review
2.5/10
Posted on Apr 4, 2025
The floor is really dusty.. Sit on the bed and directly get itchy.. No towel provide until 8pm.. No toilet mat until check out.. No toiletries, need to ask.. Noisy because near railway.. Extra breakfast for 6 years old child is IDR 100.000, with that limited choices of food.. The front office staff are not friendly.. Won't come back, never ever again..
Response from Property: Dear Valued GuestWarm greetings from Swiss-Belcourt SerpongThank you for choosing Swiss-Belcourt Serpong as your means of staying with your family and also for taking the time to provide a review and feedback about your experience of staying at our hotel.Regarding some of the experiences you have experienced, first of all, I, on behalf of management, would like to apologize for the inconvenience that has been felt. We will use this information as best as possible as evaluation material together with the Team. We have carried out follow-up actions in each relevant department, to guarantee improvements in the quality of services and products for all guests in the future.We hope to have the opportunity to welcome you back to Swiss-Belcourt Serpong.Yours faithfully,Roni MartadinataGeneral Manager
Cenchristian
Deluxe Double Room
Stayed in Nov 2024
Couples
6 review
7.5/10
Posted on Dec 29, 2024
I recently stayed at Swiss-Belcourt Serpong in their Deluxe Double Room for one night. Overall, the experience had its highs and lows. Pros: • The Android TV was a great feature, allowing easy access to streaming apps. • The room itself was spacious, providing plenty of comfort. • The buffet breakfast was decent, with a variety of options to start the day. Cons: • The hotel is located right next to a train rail, so the noise from passing trains was quite frequent and disruptive. • The toilet floor design was problematic. Water didn’t drain properly, resulting in small puddles that made the bathroom floor wet and uncomfortable. While the room and amenities were good, the noise and bathroom issues were disappointing. It’s worth considering if you don’t mind train noise and can overlook the bathroom flaw.
Response from Property: Dear Valued GuestWarm greetings from Swiss-Belcourt SerpongThank you for choosing Swiss-Belcourt Serpong as your means of staying with your family and also for taking the time to provide a review and feedback about your experience of staying at our hotel.Regarding some of the experiences you have experienced, first of all, I, on behalf of management, would like to apologize for the inconvenience that has been felt. We will use this information as best as possible as evaluation material together with the Team. We have carried out follow-up actions in each relevant department, to guarantee improvements in the quality of services and products for all guests in the future.We hope to have the opportunity to welcome you back to Swiss-Belcourt Serpong.Yours faithfully,Roni MartadinataGeneral Manager
Anonymous User
Deluxe Double Room
Stayed in Oct 2024
Solo travelers
2 review
7.5/10
Posted on Nov 17, 2024
The location of the hotel is great. The room was very spacious and well equipped with all essentials and fantastic view.
Response from Property: Dear Valued Guest,Warm Greetings from Swiss-Belcourt Serpong.Thank you for taking the time to provide an assessment of Swiss-Belcourt Serpong, especially the appreciation of comfort and satisfactory service. We hope that you and your family will always be blessed with good health and we look forward to welcoming you back to Swiss-Belcourt Serpong at the next opportunity.Warm regards,Roni MartadinataGeneral Manager
Guest User
Deluxe Double Room
Stayed in Mar 2025
Couples
4 review
8.0/10
Very Good
Posted on Apr 20, 2025
Everything Okay, Nice Stay...
Response from Property: Dear Valued Guests,Warm Greetings from Swiss-Belcourt Serpong.Thank you for taking the time to provide an assessment of Swiss-Belcourt Serpong, especially the appreciation of comfort and satisfactory service. We hope that you and your family will always be blessed with good health and we look forward to welcoming you back to Swiss-Belcourt Serpong at the next opportunity.Warm Greetings,Roni Martadinata.General Manager
macfic
Deluxe Double Room
Stayed in Jun 2024
Business travelers
12 review
10.0/10
Outstanding
Posted on Jul 20, 2024
Courteous staff and peaceful environment.
Response from Property: Dear Valued Guest, Warm Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to provide an assessment of Swiss-Belcourt Serpong, especially the appreciation of comfort and satisfactory service. We hope that you and your family will always be blessed with good health and we look forward to welcoming you back to Swiss-Belcourt Serpong at the next opportunity. Warm regards, Abdul Rahman Umar Front Office Manager
parasmith
Deluxe Double Room
Stayed in Jul 2023
Business travelers
21 review
8.0/10
Very Good
Posted on Sep 5, 2023
Good location and relatively quite place. .but train noise might wake you up . Breakfast is not bad..staffs are quite friendly..good price compare to 4 stars hotel
Response from Property: To our Valued GuestsWarm greetings from Tuscany Boutique Hotel BSDThank you for choosing and sharing your experience at Tuscany Boutique Hotel BSD. We're sorry to hear you had an unpleasant experience staying with us. What you convey will be addressed to the Head of the Department concerned. We will consider your valuable input. We regret that this has impacted your experience at our hotel and hope you have a more enjoyable stay with us in the future.Warm regards,Abdul Rahman UmarFront Office Manager
lilililinsy
Deluxe Double Room
Stayed in Feb 2025
Business travelers
1 review
10.0/10
Outstanding
Posted on May 9, 2025
good enough
Response from Property: Dear Valued Guests,Warm Greetings from Swiss-Belcourt Serpong.Thank you for taking the time to provide an assessment of Swiss-Belcourt Serpong, especially the appreciation of comfort and satisfactory service. We hope that you and your family will always be blessed with good health and we look forward to welcoming you back to Swiss-Belcourt Serpong at the next opportunity.Warm Greetings,Jekson ManaluGeneral Manage
Yogurt69
Deluxe Twin Room
Stayed in Feb 2025
Couples
9 review
8.0/10
Very Good
Posted on Apr 26, 2025
Nice one
Response from Property: Dear Valued Guests,Warm Greetings from Swiss-Belcourt Serpong.Thank you for taking the time to provide an assessment of Swiss-Belcourt Serpong, especially the appreciation of comfort and satisfactory service. We hope that you and your family will always be blessed with good health and we look forward to welcoming you back to Swiss-Belcourt Serpong at the next opportunity.Warm Greetings,Jekson ManaluGeneral Manager
Video Kucluk
Deluxe Double Room
Stayed in Sep 2023
Family
3 review
10.0/10
Outstanding
Posted on Nov 6, 2023
enak nginep disini, whort it deh pokoknya
Response from Property: To our valued Guests Warm greetings from Tuscany Boutique Hotel BSD Thank you for choosing and sharing your experience at Tuscany Boutique Hotel BSD. We're sorry to hear you had an unpleasant experience while staying with us. What you convey will be addressed to the Head of the Department concerned. We will consider your valuable input. We regret that this has impacted your experience at our hotel and hope you have a more enjoyable stay with us in the future. Warm regards, Abdul Rahman Umar Front Office Manager
Anonymous User
Family 3-bed Room
Stayed in Mar 2025
Business travelers
10 review
10.0/10
Outstanding
Posted on May 6, 2025
The hotel is spacious and the food is all delicious.
Original TextTranslated by Google
Response from Property: Dear Valued Guests,Warm Greetings from Swiss-Belcourt Serpong.Thank you for taking the time to provide an assessment of Swiss-Belcourt Serpong, especially the appreciation of comfort and satisfactory service. We hope that you and your family will always be blessed with good health and we look forward to welcoming you back to Swiss-Belcourt Serpong at the next opportunity.Warm Greetings,Jekson ManaluGeneral Manager
Anonymous User
Deluxe Double Room
Stayed in Nov 2024
Booked for others
1 review
9.0/10
Great
Posted on Feb 22, 2025
The room is okay, access is okay, parking is okay.. but the bathroom shower is small.. the staff and service are good.. the TV is really big, it feels like you're in a cinema while lying down..
Original TextTranslated by Google
Response from Property: Dear Valued Guests, Warm Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to provide an assessment of Swiss-Belcourt Serpong, especially the appreciation of comfort and satisfactory service. We hope that you and your family will always be blessed with good health and we look forward to welcoming you back to Swiss-Belcourt Serpong at the next opportunity. Warm Greetings, Roni Martadinata. General Manager
Anonymous User
Deluxe Double Room
Stayed in Sep 2023
Other
1 review
10.0/10
Outstanding
Posted on Oct 30, 2023
Thank you, the place is very clean and very comfortable
Original TextTranslated by Google
Response from Property: Dear Valued Guest Warmest Greetings from Tuscany Boutique Hotel BSD Thank you for choosing and sharing your experience at Tuscany Boutique Hotel BSD. We are sorry to hear that you had an unpleasant experience while staying with us. Your feedback will be forwarded to the relevant Department Head. We will take your valuable feedback into consideration. We regret that this affected your experience at our hotel and hope that you will have a more pleasant stay with us in the future. Warmest regards, Abdul Rahman Umar Front Office Manager
Elsa
Deluxe Twin Room
Stayed in Oct 2024
Family
8 review
9.0/10
Great
Posted on Feb 4, 2025
Strategic location, near toll gate
Original TextTranslated by Google
Response from Property: Dear Valued Guests, Warm Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to provide an assessment of Swiss-Belcourt Serpong, especially the appreciation of comfort and satisfactory service. We hope that you and your family will always be blessed with good health and we look forward to welcoming you back to Swiss-Belcourt Serpong at the next opportunity. Warm Greetings, Roni Martadinata. General Manager
Aluo
Junior Suite
Stayed in Jul 2024
Family
2 review
10.0/10
Outstanding
Posted on Aug 19, 2024
The house is clean and overall nice!
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Warm Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to provide an assessment of Swiss-Belcourt Serpong, especially the appreciation of comfort and satisfactory service. We hope that you and your family will always be blessed with good health and we look forward to welcoming you back to Swiss-Belcourt Serpong at the next opportunity. Warm regards, Abdul Rahman Umar Front Office Manager
Yajiao
Deluxe Twin Room
Stayed in May 2024
Business travelers
17 review
10.0/10
Outstanding
Posted on Jun 18, 2024
The room is clean and the service is good
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Warm Greetings from Swiss-Belcourt Serpong. Thank you for taking the time to provide an assessment of Swiss-Belcourt Serpong, especially the appreciation of comfort and satisfactory service. We hope that you and your family will always be blessed with good health and we look forward to welcoming you back to Swiss-Belcourt Serpong at the next opportunity. Warm regards, Abdul Rahman Umar Front Office Manager