Hotel Ferienwelt Kristall

What a great hotel, It is not the most modern, but it is clean and welcoming and just what we needed at the end of a day skiing. I was travelling alone with my two boys and the hotel staff were helpful and friendly everyday. The ski shuttle bus stops right outside the hotel every 30 mins and the boot room meant we did not have to hire a locker in the village. Sophia who worked in the restaurant made conversation with us every night and my boys looked forward to seeing her and asking how she folded the napkins that night. We arrived late at night and the hotel had left food for me and the boys in the room, how thoughtful. We would not have expected that. The rooms were a bit dated, but everything you need. The pool was good - the outdoor pool was closed while we were there. we would love to come back here again one day.

The hotel has seen better days; everything is old and worn out – there's mold in the shower, and there's a hole in the wardrobe door. You only get one thin pillow, and the extra bed is a very uncomfortable sofa. There's no fridge or minibar. The breakfasts are the weakest I've ever had in a hotel – from the hot kitchen, there were only hard-boiled eggs, every day. No sweet pastries, scrambled eggs, or sausages. Coffee absolutely disgusting. Dinners were much better. The pools and saunas are nice, although the steam sauna only worked on the first day of our stay. The internet didn't work for 3 out of the 7 days. I wouldn't come back here.

My wife and I stayed for a week, to ski in Rauris. Much about the hotel is as others have described - the bus stop right outside (you can set your watch by the reliability) and a good store room for skis and boots, and everything spotlessly clean, any minor problems immediately resolved (ie a pinged lightbulb). What made it special was the friendly welcome, and the food. We were welcomed by name as soon as we arrived, and our room had a lovely view from the balcony (although it was too cold to sit out there!). The room itself was warm though, as was the whole hotel. There is a nice bar where you can enjoy a beer or two after skiing, and a swimming pool and wellness centre (although we didn't actually use it). We had booked half board, with some hesitation because of past experiences in other hotels, but we need not have worried. Breakfast was excellent with a wide range of options to choose from every day. In the evening, there was a varied menu (it’s not a la carte so choose options in the morning) with four courses: appetiser, soup, main course (and extensive salad bar) and dessert. All served with a cheery smile by very friendly staff (several of whom speak very good English). We were also provided with a packed breakfast for the return journey to the airport, because we left early in the morning. Thank you to all the staff at the hotel - everything was lovely and we had a great holiday.