Guest User
November 6, 2024
The hotel was reception staff was friendly & accommodating. We had early departure time day of checkout. Front desk assured us the hotel staff “overnight reception attendant”would give us a courtesy ride to the train station. When we went downstairs, the gentleman charged us €50 to take us to the train station, I had no euros left so I offered a credit card he couldn’t take the credit card, and he couldn’t give me a receipt. He said he would take me to an ATM so I could withdraw money. I told him I don’t have atm card, he then charged me $50 cash. He obviously was doing this under the table and this is not a requirement. It’s a courtesy that the hotel extends you. We had a time limit to get to train station so I paid him. I have now requested this employee refund my money and he be replaced! I won’t be returning!!