Guest User
August 14, 2023
very disappointing stay, from opening the door the room smelled very musty, the carpets could use a good cleaning, and the very tiny balcony did not feel safe, sliding doors didnt lock properly and were quite old and dirty. the water temp in the shower was very difficult to regulate. on our second night we arrived back late after the front desk had closed ( approx 11pm) our room had not been made up that day, we had been out the entire day so there was ample opportunity. when we checked in there was only a partial roll of toilet paper, when we ran out we checked the vanity in the washroom, we did not find any TP we did however find prescription medication in one of the drawers that I can only assume belonged to the previous guest. in the morning we were without water, and didnt have any towels if we did wish to shower. we addressed the issues at the front desk and they said they would take care of it right away and were aware of the problem with the water. we went for breakfast and upon returning to our room, they had not brought TP and towels as promised, we then left the resort for approx 2 hours, returned and they still hadnt been there, we left again returning later in the afternoon, and they still had not brought TP or towels, I was going to the desk when house keeping showed up with TP, towels and to collect the items from the previous guest. when we returned later that night our room had finally been serviced ( although they had not taken the trash), but we could hear a neighboring room ( walls are thin) complaining that their room had not been made up that day. we were staying in a King Suite which considering the price should have better attention to detail. very few amenities, and the shampoo and body lotions were partially used. I will say the couple of meals we had at the restaurant were good, nothing special but good value for money. the same cannot be said for the resort. they only thing this place has going for it is the location, and i think they know people will come regardless of the effort they put in. if you have another option I suggest you stay there. I would not recommend this resort unless it had a major overhaul.