The Ritz-Carlton Rabat, Dar Es Salam

I like the hotel, it’s very nice and staff are helpful and lovely!

My visit was amazing the architecture, Moroccan ambience, music, and fountain created a beautiful atmosphere. Special thanks to Maryam at the lobby for her warm welcome and attention to detail from arrival to departure. Can’t wait to return with my family next time and stay this upcoming September

Right...No holding back on this revue as we paid a hell of a lot of money for a big birthday memory trip and a week at Ritz Carlton Rabat. Rabat......What a city and talk of two half's. Amazing posh quarter brushes the actual essences of the real Rabat. Lamborghinis in the Ritz Carlton car park where the Medina is narrow alley's and real life daily survival. Day 1.. Treated as valued residents and the attention to detail was by far top notch with the usual, offering of napkins to laps, bag rest for wife hand bag. Friendly smiles and the individual attention offered at all times. Day 2. Wife had a treatment in the amazing spa.......However the staff were more interested in their mobiles and surfing the net than realise that the supplied drinking water was empty and that towels were left discarded in the changing room and that our room also was missing towels as none replaced . eventually front desk arranged the replacement. Day 3. Told that the main brassiere would be closed for 3 evenings and that the Rhila would be available. The Rhila had a limited menu and talk about obscene prices. Day 4. We noticed the attention to details had truly disappeared even to the point of no breakfast menus being offered or pastries being presented, it was as if they seen us as tenants as we already paid and that there were more prestigious clients to attend to. !. We also noted the rooms bath towel holder was off wall and reported, which took two more reporting during the day before re-fixed . Then we noticed that the room service was lacking and that no toilet paper was left by house keeping or drinking water so again front house contacted. I decided to go to the main toilets and grab a roll ...and good job as it took 3 hours for them to attend. Day5. Saturday Wedding on...........seems that as we were the only long term residents that we were not valid. Breakfast was a right shambles as there were residents for the wedding and that the kitchen and staff were losing it. They had to draft staff in from other depts and even had the pastry chief waitering. There was a big money wedding on and it appeared that this was a priority above us . It felt that because we were not drifting around in Armani of Hemes and oozing no limit credit that we weren't seen a money people and really felt second rate. We were ignored on table service and noted that others were being a priority. I also raised the issue of the pools begining to show algae blooms to which nothing was done. Day6 Sunday. Breakfast now a 2nd rate buffet as the day before escapade had caused and rake of complaints. Really a hotel of this stature offering buffet warmish food. we were advised that the breakfast menus were not available but 10minutes later menus offered to wedding guests .......Now that is certainly unacceptable. Pool now green to the point others are refusing to enter or let their children in. The pool life guard realised the issue, but it seemed that as the pool should have been clea

The worst experience I ever had at Rabat , as the security did not even allow my car to enter the parking claining that the coffee is full and they don’t accept people any more , the security was respectful saying that is a management decision ! Very bad way to manage !!! It is a hotel known by hospitality if you don’t have a place in the coffee you can direct for an alternative not to stop people in the entrance !! Very bad for the business as well knowing Ritz Carlton standards , it was my first and last visit unfortunately .