Carlota Sustainable Design Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Quito
Carlota Sustainable Design Hotel
No.14 of 4-star Select Hotels in Quito
Sebastián de Benalcázar 6-26, Quito, Pichincha, 170130, Ecuador
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With a stay at Carlota Sustainable Design Hotel, you'll be centrally located in Quito, steps from Independence Square and Carondelet Palace. This spa hotel is 0.3 mi (0.5 km) from Catedral Metropolitana de Quito and 0.6 mi (1 km) from Basilica of the National Vow.Show More
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Amenities
Hiking
Spa
Massage room
24-hour front desk
Luggage storage
Bar
Restaurant
Business center
All Amenities
Property Description
With a stay at Carlota Sustainable Design Hotel, you'll be centrally located in Quito, steps from Independence Square and Carondelet Palace. This spa hotel is 0.3 mi (0.5 km) from Catedral Metropolitana de Quito and 0.6 mi (1 km) from Basilica of the National Vow.
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4.5/5
GreatCleanliness4.5
Amenities4.5
Location4.5
Service4.5
All 31 Reviews
Surroundings
Airport: Mariscal Sucre International Airport
(41.6 km)
Landmarks: Quito Historic Center
(140m)
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Rooms
Guest Reviews
Services & Amenities
Policies
5
Standard Room
1 Double bed
Free Wi-Fi
Non-smoking
Private bathroom
Electric fan
Private toilet
Conditioner
Check Availability
4
Deluxe Room
1 Queen bed
Free Wi-Fi
Non-smoking
Private bathroom
Electric fan
Private toilet
Conditioner
Check Availability
3
Classic Loft
Bedroom 1:1 Double bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Private bathroom
TV
Wardrobe
Daily housekeeping
Check Availability
Guest Reviews
4.5/5
Great
31 reviews
Verified Reviews- Cleanliness4.5
- Amenities4.5
- Location4.5
- Service4.5
Average for similar properties in Quito
AI Summary
Centrally located in Quito's historic district, this hotel provides exceptional service, superb dining, and comfortable rooms with a cozy atmosphere. Guests enjoy a fantastic rooftop bar and convenient access to local attractions.
Guest User
January 9, 2025
This hotel was amazingly beautiful, and the service was over and beyond expectations. Paola, the The receptionist was awesome. We needed a Medical item for my son-in-law. She helped us find a location that had it and arranged for pick up and delivery to us Which was amazing. The breakfast was wonderful and the welcome snack was delicious. I would absolutely recommend this hotel and it was two blocks from the main Square.
Verified traveler
January 3, 2024
Would not recommend - all style no substance
Given this is an expensive hotel in Quito we had high expectations. Not only were we disappointed by the size of the room we had with a bathroom that was also way too small for two people, the room itself was tired and did not live up to the boutique style we were expecting. The service also was pretty terrible and resembled something you’d get in a cheap hotel. They charge for absolutely everything and there are no ‘perks’ like you’d expect with a premium hotel. We were there for New Year’s Eve and not even a complementary glass of fizz was provided to mark the occasion. Also if you’re staying in the same room we did you’ll be able to hear the music that is on repeat on the roof terrace
Overall there was no real warm feeling to the hotel, it felt cold and soul-less.
Guest User
November 13, 2024
Beautiful hotel in the heart of Quito. Staff were remarkably friendly and inviting. Situated two minutes from the center of Old Town in Quito. Food at their restaurant was excellent and they accommodated our vegetarian diets. The rooftop has a 360 view of the city perfect for having evening drinks. Clean, comfortable, would highly recommend!
Rose
June 23, 2024
The good: It's beautiful--the outside, the lobby, the rooftop, the other common areas, the room, the bathroom. Everything. The staff is friendly and attentive. The restaurant is excellent.
The bad: The walls are paper thin. Hopefully, it's not everyday that someone comes to Quito to spend their entire day and night talking on the phone, but when they do, you will be privy to those phone calls (both ends) as if you were in the room with them. So, not restful. Also, we only had hot water for the shower one of two mornings.
Lhughey1908
September 13, 2024
After six months of researching hotels in Quito, I’m thrilled that I chose the Carlotta Hotel. The property was immaculate, and the rooms had a charming, nostalgic feel. The service was exceptional; they addressed all my questions even before booking and assisted with transportation and recommendations throughout our stay. Angélica and Miguel went above and beyond by waiting up late for our arrival. The rooms were fantastic with clean, crisp linens, and though the bathroom was small, the overall atmosphere was cozy. The high ceilings, exposed brick, and shutters added to the charm. This was one of the most delightful stays I’ve experienced, capturing a genuine Spanish ambiance in a quaint setting. After exploring other small hotels, we decided to cancel our subsequent reservations and return to the Carlotta Hotel. We stayed in both the Loft and the Camporia rooms and loved every moment. The bisto was always yummy and the service and chef was so attentive and caring! We enjoyed ceviche, steak and of course red wine both at the restaurant and rooftop bar.
travelingwithdog2
August 29, 2024
Very comfortable and modern hotel in the center of old town. Friendly and helpful staff, great food, clean room and premises. Would stay again for sure. The roof bar has an epic view of Quito, and there is a nice restaurant inside with Ecuadorian food
Susan
May 20, 2024
Great vibe
Guest User
July 16, 2024
One of the worst stays as a 20+ yeard Bonvoy member. Hotel Carlota, which was recently added to the Bonvoy portfolio, is not meeting the expected standards of cleanliness and attention to detail that are associated with the Bonvoy brand. Specifically, the hotel's cleanliness is lacking, and the front desk is not staffed after 11:00 p.m. I have attempted to contact the hotel to resolve these issues, but my efforts have been unsuccessful. In contrast, my stay at the JW in Quito the previous night was exceptional. Avoid staying at this hotel due to its unhygienic conditions, including unchanged towels and sheets, as well as the presence of used bathrobes and slippers. It is filthy and Bonvoy really needs to evaluate who they are adding to their portfolio!!
Services & Amenities
Most Popular Amenities
Hiking
Spa
Additional charge
Massage room
24-hour front desk
Luggage storage
Bar
Restaurant
Business center
Wi-Fi in public areas
Free
Spa
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Parking
Transportation
Shuttle service
Additional charge
Front Desk Services
Tour and ticket booking service
Safe at front desk
Luggage storage
Concierge service
VIP check-in service
24-hour front desk
Express check-in and check-out
Languages Spoken
English
Spanish
Food & Drink
Bar
Room service
Lobby bar
Snack bar
Health & Wellness
Massage room
Spa
Additional charge
Hiking
Beauty and makeup
Public baths
Public Areas
No smoking in public areas
Water purifier
Cleaning Services
Laundry service (on-site)
Additional charge
Dry cleaning
Additional charge
Ironing service
Additional charge
Clothes dryer
Clothes steamer
Facilities for Children
Children's meals available
Business Services
Business center
Fax/copying service
Accessibility
Accessible rooms available
Safety & Security
First aid room
CCTV in public areas
First aid kit
Fire extinguisher
Smoke detector
Intruder alarm
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: 14:00–24:00
Check-out: 06:00–12:00
Front desk hours: 24/7
Child Policies
Children aged 1 and above are welcome at this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Breakfast
TypeContinental, Gluten-free, Vegetarian
StyleSet menu
| Age | Fee |
|---|---|
Adult | Set menu:US$12.00 (approx. PHP 703.53) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Property Description
- Number of Rooms: 12
With a stay at Carlota Sustainable Design Hotel, you'll be centrally located in Quito, steps from Independence Square and Carondelet Palace. This spa hotel is 0.3 mi (0.5 km) from Catedral Metropolitana de Quito and 0.6 mi (1 km) from Basilica of the National Vow.
Pamper yourself with a visit to the spa, which offers massages. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the shuttle (surcharge), which operates within 1 kilometers.
Stop by Bistro for lunch, dinner, or brunch, where this restaurant specializes in Regional cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out.
Treat yourself to a stay in one of the 12 individually decorated guestrooms, featuring heated floors and LED televisions. Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the shuttle (surcharge), which operates within 1 kilometers.
Stop by Bistro for lunch, dinner, or brunch, where this restaurant specializes in Regional cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out.
Treat yourself to a stay in one of the 12 individually decorated guestrooms, featuring heated floors and LED televisions. Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.