Gaia Collection Hotels

Service Quality: The hotel's personalized concierge service is exceptional, with staff members providing seamless assistance with reservations, activity planning, and personalized recommendations, ensuring a stress-free and tailored experience.

Gabrielle provided exceptional customer service on our stay. The hotel is also excellent in cleanliness and environmentally conscious of how they run̈ the hotel. All the staff were friendly and went above and beyond to help.

This was the most accommodating hotel I’ve ever stayed at! Everyone went above and beyond to make sure our stay was comfortable. Upon arrival, they have a welcome drink and cold, aromatic towel. They sit down with you and orient you to the hotel and allow you to choose your preferred bath gel, etc. fragrance from three options. Each guest is assigned their own concierge and ours, Daniela, checked on us each morning to ask if we needed anything. She sent lists of activities in the area and much more. The hotel offers shuttle services to many nearby places and it’s so convenient. If I mentioned something in conversation, it was waiting for us when we got to our next stop. Every staff member remembered who we were and our preferences. On the second day of breakfast, the waiter plated my favorite fruit choices I’d gotten the day before. We mentioned to the bellman/golf cart driver that we were interested in seeing sloths. On our next pick up, he’d spotted one and excitedly stopped for us to get an up close view and some pictures. The next day, he did the same after spotting a macaw. Be aware that this hotel has room entrances from the outside. If it’s raining, that means you may get wet on the walk to your room, but the walk is short, so it was never a big problem. The free breakfast every morning was great. On the morning of our departure, we left before the restaurant was opened. The desk staff went into the kitchen to get us some empanadas and muffins to take for the road! That was such an amazing gesture of hospitality. The hotel is pretty close to MA National Park and area restaurants. It’s easy to get to everything. Overall, we appreciated our experience there. The customer service would definitely be what draws us back.