Hotels near Residence of the Governor General at the Citadelle, Quebec City

It was located in a location with a clear view of the Dokkaebi Hotel and it was great to walk around the old town! The facilities and service are great and it seems like the best hotel in Quebec~

The staff here are extemporary, some of the best I have come across, including within top hotels. They were all professional, polite, friendly and helpful, all smiles and nothing was too much trouble. Advice on tourist spots, directions, where the locals eat etc was all given without prompting. We wanted a kettle for the room, they provided a flask to fill with hot water. Luggage was carried for us. Each and every one was constantly smiling. Catherine in particular was fantastic. Elevator not working (stairs with large suitcases was not good) Location: Need a taxi or 2 buses or 30 minutes (uphill) walk from Old Quebec. Pizza restaurant next door, Subway and local pub on Corner and supermarket just down road. Room. Clean and tidy. Housekeeping not available due to Covid (which didn't make sense - surely Covid a reason to be cleaner!) A little on small side. Breakfast - disappointing. Kitchen closed due to Covid still (although many others now open). An apple, Croissant & carton orange juice in a bag left a lot to be desired. Parking at the back (although we didn't use it). Swimming pool - not the best but perfectly adequate, warm (once you were in) and clean. Towels provided. Room, facilities and staff, yes I would use again - its value for money. Location put me off.

Interesting value for money. Lunch included ok. Availability of two electric car charging stations (requires contact at reception to activate charging).

Stayed here for 3 nights whilst visiting old quebec. If you can manage an easy 10 minute drive into old quebec, this place is ideally located. In a quiet, nice, clean neighborhood it has great facilities to hand. There are gas station, Tim's and local store within walking distance, and lots iv great restaurants nearby. The rooms are spacious and clean and quiet....I got the impression we were the only one in there! Downsides....the staff were somewhat matter of fact at reception, no info about spa, Cafe etc, just here's your keys, sign here. We stayed in what looks to be a new addition to the hotel and the elevator can only be described as the slowest in Canada, I get it, it's a disabled use friendly one, but be prepared to wait for it! The stairs are not an option when you have heavy suitcases.

The hotel has a lot of entertainment for children, but the gym is too dark and the sauna is too old. The water pressure is also low when taking a shower, and the water comes out very slowly! Overall, the experience is still good, and the children like it very much!

Issues: - No hot water in a room on the 6th floor. The hotel moved me to the right underneath, and still no hot water. The hotel manager called to offer me an upgrade to a bigger room on the 7th floor, but no guarantee having hot water. I declined because it's not solving the issue and I've already settled in. I said if she could first go check to ensure there is a hot shower in the room, they planned to move me to, then I never heard back. - Water marks on TV counter and also on the desk where the lamp is. - WiFi is not Hilton Honors, but Hilton Guest, similar issues to that of Marriott’s: still showing unsecured network with Novotel being the WiFi login landing page instead of Hilton Honors. - The room was dark, only with one light. Positives: - staff was polite One of rare hotels that the housekeeping did an excellent job. Unfortunately, it's unsatisfactory due to lack of hot shower, which is part of standard expected service, and the main reason for 2 out of 5 rating. Had it provided hot shower (not cold nor warm, but hot), this hotel would have earned at least 4 or 4.5 star rating.

We stayed here just as Covid restrictions were starting to lift. We were in town for a family funeral. There were very few people staying at the hotel. We arrived an hour before check-in and asked if we could access our room to change for the funeral and were told no. This was disappointing. The parking lot was almost empty so we felt pretty sure that a room could have been made available for us to change. The hotel is conveniently located near the highway and next to a Tim Horton’s. We paid $89 and stayed in an upgraded room in the renovated section. Another family member stayed in the older section and they were disappointed with their room. Mattress and pillow were ok, nothing special Room was clean. We would recommend for a short stay only.

Arriving at Loulou's is like coming home. André greets us with his boisterous ”Bonjour,” and we are immediately into a lively conversation. We regularly stop at Loulou's to spend a day in Old Quebec: buskers, crêpes, the boardwalk... Charny itself is such a find example of an old Quebec village, just walking those streets is fun (or we go over to view the falls). I particularly like the enormity of the old church.

The arrival at the hotel started badly with a young receptionist full of germs she kept spreading in her tissue and around (as if we did not just get out of a pandemic that showed us how far any virus can travel) and she started laughing at me in French (assuming that I do not speak over 10 languages including French) saying that I want a room taken by another customer: how rude of her to assume that. The older manager thankfully intervened and the room we checked in via the app was given to us, explaining to the manager, however sick from the road I was, that we did not want something extraordinary: - the room had the lines of the newly built hotels we stayed in the USA and just like in the USA, this room proved to have poor insulation between rooms, slamming doors and the trepidation noises on the hallways to make stuff vibrate in the room. Thankfully everything stopped soon after 10pm and we had a good night sleep only disturbed by the construction next door the following morning, however quiet those people were trying to operate their machinery - parking at the back of the hotel is safe and thankfully Google satellite helped us immensely with travelling to and from Quebec City trying to avoid the major road works happening just about everywhere - the hotel is located near a major shopping area and a Walmart great with icecreams and drinks we always like having - breakfast at the hotel included warm items and it was varied although people kept taking multiple tables to sit and talk: I guess the lower floors were rather busy since we hardly heard any talk up our floor - the manager was kind in thinking of sending a warm up gift, although I wish the young female receptionist would receive further training and stopped assuming things she wanted to assume about customers who effectively pay her salary

The hotel was easy to access from the A20, and was within walking distance of a Tim's and Boston Pizza. Staff was friendly and check in easy. The room was a great size and everything worked well. Breakfast had the usual hot and cold options. We will definitely return when in the area.