Hôtel le Germain Québec

What started as a problematic stay due to a lack of Air conditioning /good ventilation in our room turned into a delightful one after some intervention by the hotel 's staff My original booking ( 4 nights, "Classic" , upper floor requested) was placed in June . Upon arrival we were assigned a 1st floor room and informed about the ongoing air "situation" in the wing within which our room was located. While it was comfortable outside , our room thermostat showed 24C ( 76F) with no chance of nighttime decline due to windows shut tight and locked (key unavailable) . I discussed with staff , who brought a tower fan (somewhat helpful) and assured things would look different the next day Our 2nd day I checked with staff in the am prior to leaving. Assured things would look better upon our return in the late pm . Upon returning , it was suggested we view a room on a high floor , which would at least be some improvement over our parking lot view . Being in the same wing, it had the same air con issue Fortunately, things were happily resolved within the hour -- we were upgraded to a "prestige" room located in the hotel's other wing . 20C for the Win ! Apart from the above issue, I found the hotel to be incredibly charming -- the lobby , seating areas and well appointed room . We had a very enjoyable balance of our stay (3 nights) and are thankful the staff was able to come thru in a pinch

Stayed here for 4 days, even though the a/c broke on 2 of the hottest days of the summer, would not hesitate to come back. The location is perfect -- within walking distance of most attractions & wonderful restaurants & shops; the rooms are spacious, very clean, large shower, very thoughtful amenities including turn down service with delicious chocolates & fresh ice water to fill personal water bottles & use less plastic. There is parking on site for a fee. What makes this property exceptional is the staff -- they are professional, kind, helpful and dedicated to providing a wonderful guest experience. Anne was very helpful and went out of her way to ensure I was able to get what we needed when my husband became ill. Ernesto was very kind and helpful and spoke Spanish to my husband. When the a/c failed, Eli couldn't have done enough to ensure we were as comfortable as possible getting fans and ice (the hotel did offer to relocate us to another hotel in the area however we decided not to move in order not to lose any sightseeing time out of our short stay). If you are looking for advice on where to go / what to do -- look for Benoit -- he is extremely knowledgeable and provided tips and valuable advice.

We enjoyed our stay here. The service was attentive and nice. The hotel is very well located, walking distance to all the sights at old Quebec town. It’s a beautiful building. The room was spacious but the bed was small and the bathroom didn’t have any counter space. Besides that, all was good.

Nice little hotel although a little dated , 10 minute walk from the train station , Quebec City old town is lovely , staff really friendly and helpful, breakfast was a little strange not much on offer but enough , no onsite restaurant. Plenty of places to eat nearby.