tuweixin
October 3, 2024
It stinks. As soon as I got to the door, the stench hit me. When checking in, the service lady didn't speak English, so communication was difficult. She was chatting on the phone while checking us in. We booked three rooms, but the deposit was collected for each room. I paid for three rooms, but only refunded the deposit for two rooms. I could only complain to Ctrip again, and the reply I got was that the deposit had been refunded in full, and I was asked to wait patiently. I was trembling in my heart, not knowing when it would be refunded? And why were the deposits paid together, and the two were refunded immediately, but the one was not received?
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