Kempinski Hotel Soma Bay

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Kempinski Hotel Soma BayTrip.BestNo.11 of Premium Hotels in Red Sea Governorate
فندق كمبنسكي سوما باي
Soma Bay Safaga Road, Qesm Safaga, Red Sea Governorate, 84711, Egypt
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9.7/10
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Guest Reviews

9.0/10
Great
90 review
Verified reviews
Location9.3
Amenities8.8
Service8.5
Cleanliness9.2
Guest User
Resort View King Room
Stayed in Mar 2025
Couple
6 review
8.5/10
Very Good
Posted on May 2, 2025
Although the hotel was built earlier, it is well maintained. The room service guy is very nice and comes whenever you call. He greets you warmly every time he passes by. The sand on the private beach is relatively fine. If you want to go to the pier, there are free shuttle buses all day, but I think the hotel's private beach is beautiful enough. The hotel restaurant service staff is very bad. They treat white people and Chinese differently. My husband was not allowed to enter the restaurant because he was wearing slippers. The restaurant manager emphasized the dress code to me. Of course I knew it, but when two other white people entered on the same day, all the staff and managers pretended not to see it. It was really bad!
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6/11
Response from Property: Dear Guest User,Thank you for your review and for highlighting the well-maintained condition of our hotel, the beautiful private beach, and the excellent service from our room service staff. We appreciate your positive comments.However, we are deeply concerned to read your feedback regarding the service at our hotel restaurant. We sincerely apologize if you and your husband experienced discriminatory treatment. This is completely unacceptable and does not reflect the standards of service and respect we uphold for all our guests, regardless of their nationality or background.We take your comments about the inconsistent enforcement of the dress code very seriously. We will be addressing this issue immediately with our restaurant management team to ensure that our policies are applied fairly and consistently to all our guests. We are committed to providing a welcoming and equitable environment for everyone, and we regret that your experience did not reflect this.We hope that despite this disappointing experience, you were able to enjoy other aspects of our resort. We would appreciate the opportunity to regain your trust and demonstrate our commitment to providing exceptional service to all our guests in the future. Please feel free to contact us directly if you would like to discuss this further.Sincerely,Mahmoud MatarExecutive Assistant Manager
Jasonsocal
Resort View King Room
Stayed in Mar 2025
Family
7 review
5.5/10
Posted on Apr 30, 2025
The rooms are old, the dinner buffet is a disaster! The breakfast is OK. The dinner buffet is 2800 Egyptian riels if you don't order a half pack, excluding all drinks, almost no meat, and various bread salads. You have to buy mineral water too! It's a steal. It's better to walk a few steps to the commercial area outside. 100 per person to eat as much as you want.
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Response from Property: Dear Jasonsocal,Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations and that you found our rooms old and the dinner buffet a disaster.We acknowledge your comments regarding the dinner buffet's price, lack of meat options, and the exclusion of drinks, including water, for guests without a half-board package. We understand your frustration and will be reviewing our pricing and offerings for the dinner buffet to ensure better value for our guests. We also appreciate your feedback on the breakfast.We regret that the cleanliness and service did not meet your expectations either, and we will be addressing these concerns with our respective teams to ensure improvements are made.We understand that you found better dining options outside the hotel, and we regret that our offerings did not satisfy your needs. We are continuously working to enhance our guest experience, and your feedback is valuable to us.We hope that you might consider giving us another opportunity in the future to demonstrate improvements in our services and offerings.Sincerely,Mahmoud MatarExecutive Assistant Manager
Kapoerdaier
Resort View Twin Room
Stayed in Jan 2025
Family
15 review
8.2/10
Very Good
Posted on Feb 17, 2025
Somabay Kempinski in Hurghada. The room facilities, breakfast, dinner and beautiful views are all online. However, many netizens have mentioned that they are not as enthusiastic towards Asians as towards whites. For example, for breakfast for 3 days, I only met a waiter who took the initiative to ask what coffee I wanted on one day. No one asked for it on the other two days. When the waiter was collecting the plates, I mentioned that I needed coffee. He brought it almost 10 minutes later. During this period, he brought coffee and tea to several white guests who had just sat at the table next to me several times. He didn't forget, but he ignored you and was rude. It's not a communication problem in English. I have lived in the United States for more than ten years and I think I have no accent in English. Moreover, the waiter was very enthusiastic to bring coffee on the first day of the breakfast buffet, and I gave a tip. More than 90% of the tourists are white, and most of them don't tip, after all, it's just a breakfast buffet. However, the hotel is in a good location with a shuttle to the snorkeling pier. Walking to the supermarket and several restaurants next to it (I tried three Chinese and Western restaurants, all tasted average), it's not as good as the hotel dinner buffet. SOMABAY is very windy, very windy! I came from Beijing and I also felt that it was very strong... It's not good, so I can only go to the SPA. It's heated poor and I can't play in the lazy river. It's a pity...
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6/9
Response from Property: Dear Valued Guest,Thank you for recently staying at Kempinski Hotel Soma Bay and for sharing your review with us. We are glad to see that you enjoyed our facilities and location. However, we truly regret to see that you felt treated differently than other guests. We like to assure you, that we treat all our guests with the same respect and hospitality no matter where they are from. Therefore we sincerely apologize that you got a different impression. Certainly, this should not be the case. Please be assured that we take your feedback very seriously and will have a further look into it, in order to avoid similar situations in the future. We hope to welcome you again to Soma Bay. Best regards, Silvia Rajniak General Manager
urbancocoon
Sea View King Room
Stayed in Dec 2024
Family
11 review
10/10
Outstanding
Posted on Feb 10, 2025
Overall, it is a very good resort hotel. We stayed there during the Spring Festival. The room was very large and clean. We chose the half-board buffet restaurant, which had good breakfast and dinner. There are also other restaurants that we can choose at our own expense. There are many activities for entertainment. We basically played tennis in the morning and went to the beach to snorkel, swim, or dig sand in the afternoon. You can see the coral reefs by walking down the beach in front of the hotel. It is very convenient and you don't need to go to the pier. It is also very shallow, which is friendly for those who can't swim. The water was not too cold during the Spring Festival. Another very touching point is that it happened to be a child's birthday during our stay. The hotel sent a birthday cake and decorated the room. We were not told about this in advance, which gave us a surprise. Overall, the Spring Festival vacation was very happy and I recommend it to Chinese people.
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6/7
Response from Property: Dear Valued Guest,Thank you very much for recently staying at Kempinski Hotel Soma Bay and for sharing your wonderful review.We are delighted that you had a great time with us and enjoyed all our facilities and culinary offerings. In addition, we are happy that we could surprise you with a nice decoration and birthday cake for your child. It is always nice to celebrate a special occasion with our guests. Furthermore, we like to thank you for recommending our hotel and hope to welcome you again soon in Soma Bay.Best regards,Silvia RajniakGeneral Manager
Guest User
Resort View Twin Room
Stayed in Dec 2024
Family
14 review
1.0/10
Posted on Feb 2, 2025
Beware of the disgusting operation of the hotel! It is recommended that you carefully check the room facilities before checking in, otherwise you will be framed for damaging the room items when checking out. We were about to go to the airport to catch a flight, and the front desk told us that the balcony glass in the room was damaged. After we explained that the balcony glass was not damaged, we were still prevented from getting on the car to the airport. Fortunately, there are photos taken when we checked in, which can prove that the balcony glass was damaged before checking in, but the damaged part was too small so we did not find it when we checked in. Why didn't the hotel carefully check before the guests checked in and provide the room with safety hazards to the guests? The damage that can be checked after checking out was not found before checking in. Is it intentional to ask for high compensation? Very disgusting operation, extremely bad.
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Response from Property: Dear Ms. Wang,Thank you for choosing Kempinski Hotel Soma Bay for your recent vacation. We truly value your feedback and the time you have taken to share your experience with us.We sincerely regret that your stay did not meet your expectations. Please rest assured that your constructive feedback is being carefully reviewed, and we are taking the necessary steps to address the areas of concern. Your insights are invaluable in helping us identify opportunities for improvement and enhance the overall guest experience.We have also reached out to you via email to discuss your feedback in more detail and to explore how we can make amends.It would be our privilege to welcome you back in the future and to provide you with the exceptional service and memorable experiences that Kempinski Hotel Soma Bay is renowned for.Sincerely,Mahmoud MatarExecutive Assistant Manager
Anonymous User
Sea View Room Non smoking
Stayed in Dec 2024
Traveling with friends
3 review
9.0/10
Great
Posted on Feb 16, 2025
I stayed at the Castle Hotel first and then the Kempinski. I can only say that the food, service and rooms are much better than the Castle Hotel! The hotel beach is also of high quality. You can also go to the jetty platform for snorkeling by taking the resort's shuttle bus. In general, it is a very comfortable hotel in Hurghada (the only drawback is that there is nothing to do around, and it is a bit boring at night
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for having chosen Kempinski Hotel Soma Bay for your recent vacation. We are delighted that you had a nice stay with us and that our services, rooms and cleanliness met your expectations. Gladly we will share your kind feedback with our Team, they will be happy about it.We hope to welcome you soon again in Soma Bay.Best regards,Silvia RajniakGeneral Manager
Anonymous User
Resort View Twin Room
Stayed in Dec 2024
Family
12 review
10/10
Outstanding
Posted on Feb 6, 2025
It was a very good trip. The hotel service was good and hygienic. Except that the food was not suitable for the appetite of the oriental country, everything else was perfect. I will choose Kempinski again next time.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for having chosen Kempinski Hotel Soma Bay for your recent vacation.We are delighted that you had a nice stay with us and that our services and cleanliness met your expectations. We certainly noted your feedback regarding the food and will have a further look into it, to improve our services.We hope to welcome you soon again in Soma Bay.Best regards,Mahmoud MatarExecutive Assistant Manager
Kongxincaicaizi
Resort View Twin Room
Stayed in Nov 2024
Traveling with friends
8 review
10/10
Outstanding
Posted on Jan 30, 2025
Very relaxing hotel for vacation. The beach is full of white people lying in the sun. It seems that most of them are middle-aged and elderly. The waiters are very good at service. There is a great snorkeling beach next door. There are many fish and corals on the seabed. It is really not much different from going out to sea.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for having chosen Kempinski Hotel Soma Bay for your recent vacation and for sharing your excellent feedback with us.We are delighted that you had a perfect and relaxing stay with us and enjoyed our beautiful beaches and service. Certainly we will share your kind feedback with our team.We hope to have the honor of welcoming again to Soma Bay and let you experience another relaxing vacation.Best regards,Silvia RajniakGeneral Manager
Anonymous User
Resort View King Room
Stayed in Feb 2025
Family
30 review
10/10
Outstanding
Posted on Mar 30, 2025
This hotel is very good
Original TextTranslated by Google
Response from Property: Dear Valuable Guest,Thank you very much for recently staying at Kempinski Hotel Soma Bay and for sharing your review with us.We are delighted to see that you enjoyed your stay with us and recommend our hotel. It is great that you rated all categories with a positive ratings.Gladly we will share your positive feedback with our Team.We hope to welcome you back soon again to Soma Bay.Best regards,Silvia RajniakGeneral Manager
Guest User
Side Sea View Twin Room
Stayed in Dec 2024
Family
10 review
10/10
Outstanding
Posted on Feb 1, 2025
Great resort hotel, the glass sea is so beautiful
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you very much for recently staying at Kempinski Hotel Soma Bay and for sharing your excellent review with us.We are delighted about your perfect feedback and to see that you had a great stay with us. In addition, we are glad that you enjoyed our beautiful beach and clear water.We hope to welcome you back soon in Soma Bay.Best regards,Silvia RajniakGeneral Manager