Lotus Bay Resort

I recently [december 2024] stayed at this hotel for two weeks , and overall was very pleased with it , ... the grounds are immaculate, the gardens superb ! unlike the typical layout of egyptian hotels, ... the food is well above average for egypt, ... all the staff i encountered were very helpful and friendly, ... the gymnasium is basic , but functional. on the downside ... there is NOWHERE to escape the stench of SMOKERS ! all around the "entertainment / bars area " smoking is EVERYWHERE !!! ... the DJ's are abysmal ! ... MUSIC IS TOTAL DROSS !!!... they "claim" they will play requests of music , but they DONT ! .. EVEN AFTER GIVING THEM A GOOD TIP ! ... the rooms are basic and somewhat dated , NO safe in the rooms ... internet HAS TO BE PAYED FOR ... and was CUT OFF EVERY NIGHT at 10.00 oclock ! .... i complained about this to the manager , who said it would br rectified, ... IT NEVER WAS ! ... DESPITE MY LITTLE MOANS, I LIKED THE HOTEL, and would recommend it , MY SUGGESTION ... have some NO SMOKING AREAS AROUND THE BARS !

I regret to say that our recent experience with Love Holidays and Lotus Bay Resort was far from what I had anticipated. Unfortunately, this holiday turned out to be a significant disappointment, primarily due to the misrepresentation of the hotel and the lack of adequate support from both the resort and Love Holidays. We arrived at Lotus Bay Resort, Soma Bay, late in the evening on December 18th, 2024, around 11:00 PM. Upon check-in, we were assigned a room that was in an unacceptable condition. The room had clearly not been prepared for new guests—it was unclean, with dirty sheets, no towels, and a filthy bathroom. Given the late hour and the absence of available alternative rooms, we had no choice but to accept this room. The hotel manager informed us that no other rooms would be available until the following day, and, to make matters worse, there was no free Wi-Fi (this came at an additional cost). The next morning, we met with our MTS representative at 9:15 AM to address the situation. I requested a change of accommodation due to the poor room conditions and the subpar food offerings. Regrettably, it took almost 48 hours for the MTS representative to arrange an alternative room at a sister hotel, and we were forced to remain in the initial, unsatisfactory room for an additional night. To our further frustration, the alternative accommodation provided came with additional charges. We were required to pay extra for the room change, as the MTS representative could not offer a like-for-like replacement without added costs. Additionally, we had to cover the cost of a taxi to the new hotel, which was an unexpected expense that negatively impacted our holiday budget. Compounding the issue, both the hotel manager and the MTS representative were unhelpful and, at times, dismissive. The hotel manager was rude and refused to offer any form of compensation or refund for the substandard room, walking away without further assistance. The MTS representative seemed more focused on promoting overpriced excursions than addressing our accommodation issues. When I declined to book any excursions, he responded rudely, shouting, "I should have charged you another 1000 euros," which I found completely unprofessional and unacceptable. We ultimately chose to book local excursions at a fraction of the cost, as the MTS excursions were priced well above market value. Despite numerous attempts to resolve the issue through the Love Holidays Chat Bot portal, our concerns were largely ignored. Although the hotel eventually offered a different room after 48 hours, it was still far below acceptable standards, and the food was ill-suited for British guests. At that point, I felt that our holiday was at risk of being ruined entirely. I am particularly concerned that Lotus Bay Resort is misrepresented on the Love Holidays website as a 4-star property. According to the MTS representative, the hotel is closer to a 3-star rating, and based on our experience, I firmly believe

excellent choice of hotel, hospitable staff, a big greeting to Mahmut who works in the restaurant, the best man...........................................................................................................