Hotel Atithi the Heritage

We family of 3 adults have checked in @ Athiti Heritage Puri on 23.05.2022. Booked the suit room having 2 double AC bed rooms with 2 TVs and one freeze. These are on Top floor with terrace. Cannot see the beach from Suit Room. Only sea line. From Terrace you can view Swargduar beach which too much crowded with hawkers and fish smells. Suit room rent was Rs.4200 plus GST per day. Double bedrooms are not spacious for adjusting 3 adults. No rooms have sea facing balcony. Only common balcony. Restaurant Byanjan was good for only Bengali type recipe. Faced AC leakage problem in one room in 3rd day. Water dropping directly on beds. Could repair only on 4th day @ 11 pm when the AC started smelling like burned wires. During check out they told that ashtray is missing. I am a non smoker and even we couldn’t see any such ashtray in both attached suit room from the first day. The reception was so immatured that they made us open our baggages. When could not found apologized. ONLY FOR AN ASHTRAY. Doubting guest who has spent Rs.18000 for 4 nights. Just horrible. Never faced such embarrassment. Management should try to improve upon behaviour with guest and train down the line staff accordingly. Thank god they have not told that leakages of AC has happened due to our misusage and need the repairing cost. Nightmare. Not recommendable from my end. With such pathetic service rooms and no sea view rooms and crowd charges only worth Rs. 2000 per day. People should accordingly decide.

Rooms very small rest all facilities fine

Very mean and unhelpful staff. Very small and congested rooms. Too overpriced for such poor facilities. Worst experience

1) Rude staff: They knock at door every day at 6am asking if you are checking out today. We had no check out today and still were disturbed at 6 am! 2) Poor customer service- On day of check out, management was rude and said check out time is 7 am and if you check out even 1 minute late, they will charge for entire 1 day! 3) Absurd check in and check out timings: Who keeps 7am check out? and 7am check in? 4) Poor hotel rooms: Lacking basic facilities such as hot water kettle! Room is not even worth per day! It is worse than horrible

The hotel's hospitality, food, and sanitization were excellent and the location was very good. Overall very good management

Staff are good, cleaning good. Room size is not sufficient. Please booked Room with perfect number for no confusion.