Sports Illustrated Resorts Marina & Villas Cap Cana

The people were great and friendly. The food was really good from the restaurants as well as the outside bar. I like the activity crew with Scooby Doo. Jorge, the bartender was great. Make sure I always say something nice and cold to drink. My room was nice and clean each day plenty of water in the fridge. I really like the Michael Jackson show. It was a big hit and also the karaoke, Scooby Doo was the best activity person. He really made things fun especially playing bingo

I want to share my frustrating experience with this timeshare company to warn others. Recently, I was informed that my account had "expired," which was confusing and concerning. When I tried to cancel my membership, they told me it wasn’t possible and gave me a vague, strange reason that made no sense. The lack of transparency and the runaround I received have completely eroded my trust in this company. I feel trapped in a system that seems designed to keep me locked in, no matter what. If you're considering a timeshare with this company, I strongly urge you to think twice. My experience has been nothing but stress and disappointment, and I’m actively looking for a way out. Proceed with caution!

Initial unit had holes cut in ceiling, two unmade rollaways in living room, chipped bathtub, and vendors in courtyard.

Don't use this company! What I was informed was a 5⭐ resort was actually worse than a Motel 6. We were informed by the front desk of The Sports Illustrated Resort in Cap Cana Marina in the Dominican Republic, that our rooms AC was cut off for not signing up in time for the Time Share Presentation. We arrived at 11:30am, well enough time before check-in to accommodate them. The attendants were not available before 3pm check-in. We were confronted for not signing up for the presentation the next day and I informed them that it appeared to be a "them" problem and not a "me" problem as I was promptly available. The next day at 6pm our water was shut off in the room. I called the front desk and asked for assistance and was ignored. 2 hours later I received a call from the front desk asking how the water was. I informed them that maintenance never showed up and I am not a certified plumber to inspect plumbing issues. An hour later I went to the front desk to see where the manager was and was escorted by the Security Guard and front desk personnel back to my room to inspect the water. The water worked and I was given looks like, I am crazy. I asked if there was an issue with the plumbing, and I was looked at like all of a sudden they didn't speak the same language and didn't understand my question. I asked again about my AC being cut-off and was told the entire facility had a power loss. I didn't lose power, I lost Air Conditioning in the Dominican Republic in the middle of August! Don't piss on my boots and tell me it's raining out.. This is far from the "High End, Professional" company I was led to believe. DO NOT FALL FOR THEIR SCAM!!! ALL-INCLUSIVE has a different meaning. I called Monster Travel who told me to have the resort deal with it because there was nothing they could do. The front desk of The Sports Illustrated Resort in Cap Cana Marina Dominican Republic told me to contact Monster Travel as there was nothing they could do. No replacement location, no refund, no cancelation of our stay without receiving a PENALTY, no assistance whatsoever by either company! Is this what someone should expect from a company? No washing machines or microwave.