Eden Roc Cap Cana

very bad experience first day no hot water they spend all afternoon in my room trying to fix it so i had no privacy and no room availability finally after my permanet request at 10pm they changed us to another villa but air conditionning very poor ...,Expensive place with a 2 star hotel service i will never go back

We’ve been to the Caribbean about 15 times in the last decade - we usually stay at the Dorado Ritz but have also tried Sugar Beach, Le Sereno and several others. We were a bit skeptical about Eden Roc but wanted to give it a chance based on many positive reviews. Unfortunately, this hotel in no way lived up to any of them and after five disappointing days, we felt compelled to share a review so others avoid this property. While the beach and water are indeed stunning, the property itself is incredibly run down. Dirty, light switches and appliances are broken, doors do not shut properly, walls need to be painted badly, balcony glass is barely being held together with repeated caulkings. The list could go on and on. The buildings look like they haven’t been updated in decades. Facilities are outdated and again, just dirty and falling apart. The massive pool was incredibly cold everyday - so bizarre when it’s so prominently advertised. Either there is no heating system or they don’t turn it on to save money. We barely saw anyone use it and although we had planned to be in daily with our toddler it was far too uncomfortable to go in at all. Service is hit or miss. Sometimes servers are very friendly. Sometimes it’s so obvious they want nothing to do with you that you avoid bothering them to ask for anything. Sometimes no one comes to ask for your order at all, even though there were usually 10 to 15 people standing around at all times. One day at the pool a woman came to ask our room number without taking our order and we never saw her or anyone else again. The food was by far the worst part of our stay. Just horrible. We ended up sticking with basic room service orders in the end as the restaurants were repeatedly abysmal. A steak ordered medium rare came out raw, was sent back and came out burnt to a crisp. Other nights the meat was beyond tough and chewy. Sushi was awful - bland and dull. Pizza was always served with limp, moist crust. The breakfast was the least offensive, but was in no way good. Dry omelettes. Runny yogurt. We truly have no idea why this place has a single great review and it seems likely the hotel is adding fake ones. Would avoid this place at all costs.

Great place to get away from the cold of winter and the stress of work. Palapa, Mediterano, and Blue restaurants provide guests with fabulous food options. Clara in the Blue restaurant does an awesome job of keeping things pulled together with a smile. Thanks!

This was a mother daughter trip. Accommodations were perfect. Cuisine authentic. Staff couldn’t have been nicer. Very professional. At the beach and bar, Hector and Gustavo always took care of us. Our concierge was Braulio, he followed up and made sure we were well taken care of. Special recognition to Cesar at Palapa and Pablo at Meditteraneo. Can’t go wrong at this place.

We had an amazing stay at Eden Roc. The hotel services were outstanding. Special thanks to our concierge Sara, she made our experience so much better!! She was fast-responding and very cooperative, Sara arranged many of our activities at the hotel. Would definitely recommend Sara as a personal concierge.