Bahia Principe Grand Aquamarine - Adults Only All Inclusive

First of all, this is a hotel with truly impressive and immaculate gardens — so perfect and green that they hardly look natural. My brother and I stayed at the Aquamarine, which is a very beautiful property with an outstanding pool. In my opinion, it is the best pool in the entire complex, even better than those at Ámbar and other higher-category luxury hotels. Overall, our stay was very enjoyable and there are many highlights, but also several areas of opportunity that could improve the guest experience. I will start with staff training. Anyone with a background in hospitality can easily notice that employees are not consistently trained in customer service. On many occasions, I approached staff members (sometimes even groups of them), and they continued their personal conversations until they were finished, only then turning to assist me. From my perspective, proper standards of customer service mean that as soon as a guest makes eye contact or approaches, they should be acknowledged immediately, putting aside all distractions. We visited the Japanese restaurant one evening. The show was excellent, and the food was good, but the space had an unpleasant odor of fuel, moisture, and sewage from the moment the doors opened. The wooden floor also appeared to be in poor condition and deteriorating. The weakest point of the hotel, in my opinion, is the lack of consistent customer service training. Staff are generally friendly but often prioritize their own tasks or conversations before assisting guests. In some areas, staff seemed tired or disengaged, and the warmth and natural friendliness that usually distinguishes Dominican hospitality felt less evident compared to my past visits. That said, there were positive exceptions: at the Aquario restaurant (Aquamarine buffet), staff were cheerful, attentive, and highly service-oriented, making the experience excellent. Juana was excellent. She went above and below to provide us with a pleasant experience while maintaining professionalism.  At the Italian restaurant, we also found the staff to be exceptionally polite and professional. At Aquamarine reception (the main one, not the one where you arrive), I noticed some inconsistencies as well. When I asked for directions to a restaurant, several new employees pointed vaguely after finishing their own conversation, leaving me to figure it out. Fortunately, a senior staff member (possibly a manager) stepped out from behind the desk and personally guided me, which was very much appreciated and an example of excellent service. One particularly negative experience was with the shuttle service at the complex. An older driver treated us rudely on more than one occasion. Once, after we were directed to catch the L1 shuttle that takes you to the main gate, he refused to stop even as we ran after it, leaving us embarrassed in front of other guests. Another time, returning from an excursion, we were at the main gate with a Hindu Family with a child that he ignored even

The good: Pool is huge, plenty of room to spread out and get further away from the music/ busy area near the bar if you want a break. The gym was great, I was impressed by how well equipped it was. We had a great couple's massage in the spa. The mini bar in our room was always well stocked with water, and the room was always clean. The fine: Drinks and service were fine, nothing special. The room was large, but it was weirdly laid out so there was a lot of just empty space. The hotel complex is also huge and the signs aren't very well spaced out, so we got lost a few times. The bad: There are no places to plug anything in in the rooms. There were two already used sockets (for the coffee maker and the mini fridge) that were across the room from the bed. This wouldn't be a big deal if all we had to plug in was our phones, but we had a CPAP to plug in. When we asked if there were any extension cords or anything to help, they said they would pass the request on to engineering, and we never heard back again. The food was just...edible. Things were either not seasoned well, or way too salty. Nothing really stuck out as great or even good food. All the desserts just tasted like generic cafeteria desserts.

I had a wonderful holiday at the Aquamarine Hotel A huge shout-out to the buffet team — Yulisa, Deneiry, Alberto, Luis, Edwin, Francis, and a few others — for their impeccable service and for always taking such great care of my mum and me. You truly made our stay extra special. I’d also like to give credit to the gym team — very pleasant and welcoming. The gym itself is nice, clean, and has a good range of equipment. Thank you all for making our holiday so enjoyable! 🌟