Hotels near Escape Room Royalton Splash, Punta Cana

Let me start off saying, I stayed at a RIU resort in Jamaica and my experience was totally different from the location in the DR. My friend and I are currently here and have been disappointed the entire trip. Our room has not had A/C the entire time we’ve been here. I’ve submitted 10 request over the past three days and the staff is just closing out the ticket without fixing the problem. We even went to the front desk and asked to be moved to another room and still wasn’t moved. We are literally waking up and going to sleep hot and sweating. The room also has ants(in picture) so I spent the first night being bit. The plates at the restaurants aren’t clean and some of the staff are using their bare hands to prepare the food on the buffet line. Something was floating in the drinking water(pictured) also it smells like sewer on different parts of the resort. No face towels No straws(have to put your mouth on the cups) Dingy towels Dirty pool I will NOT stay at another RIU Resort after this experience. This resort should not have a 5 or a 4 star review.

Hotel was generally great with loads of space around the pool, room was nice with good views, a wide selections of food options, staff were friendly and there was always loads of activities. Only negatives are I become unwell believed due to food (due to questionable taste of an item and symptoms) and not saying it’s related but many of the cups and plates often looked like they hadn’t been cleaned properly, life guards around the pool had next to nil focus on the pool, so don’t assume they are watching, some areas like outdoor stairs need a bit of a refurbishment with lights hanging off the steps, there was some loud refurbishment work taking place which it would have been nice to know about and the evening shows are a bit repetitive

The resort itself was beautiful but there were pros and cons. More cons than I wanted. Pool closed at 6 pm so no night swimming which left little to do in the evenings. Drinks were weak, drank all day long with no effect. Food was the worst. The buffet was terrible and was really our only option since the snack bar ran out of burgers, basically lived on chips and salsa the entire trip. The restaurants which you needed to make reservations for was a joke. The reservation app didn’t work so you had to wake am up at 6 am to stand in line until 8 am in hopes of getting a reservation. The service was not pleasant. Workers badly made eye contact with you and you always felt like you were bothering them when requesting a beverage or asking a question. The resort has potential if they stopped it up on service, food, drinks and entertainment.

The hotel was fabulous in that it was clean, spacious, modern, and had a calm business vibe. It is set outside of the main Madrid attractions, which is nice for business travelers. If you are traveling to see the sites, you will need to take an Uber/ taxi, which is about 15-20 minutes per traffic and time of day. It's not bad, but not ideal if you want to walk out from your hotel and be in the action. Apart from location, the front desk staff are super friendly and helpful, the hotel has a modern vibe, and has some cool restaurants located around its vicinity. Im a huge fan of AC hotels now because of this beauty we stayed at in Madrid! Although its kinda far from the attractions, I'd still return and stay at this location again and refer it to future travelers!

My stay was overall great, the room looked good and comfortably accommodated 3 persons with the bed, sofa bed area, the nice kitchen with a big fridge and appliances, and the bathroom was big and looked great. The staff were great and very accommodating, very friendly and helpful in every way. My only complaint would be the lack of insect control. I believe it’s due to the high door that insects can easily crawl under and get inside. Numerous small insects, mosquitoes and even a small lizard at one point were found in the room (compliments to the male front desk worker who came and tried helping to remove the lizard that night). Also cobwebs and dust (minimal) in the ceiling and on the surfaces of high appliances respectively. Seems as though the room I got hadn’t been used in awhile. But overall a wonderful stay.

Other than our butler which was very nice and helpful after the fact we had to spend an extra 4500$ to upgrade to diamond package everything else was not representative of a 5 star this hotel should not be rated past 3 stars should not cost more than 1500$ per week per person. There seems to be a systematic money saving culture and upcharging tactics at this location to which we were held hostage of. This reflects in the opinions of most except for the short stay customers that probably generate more money for the resort. They also keep the prime rooms aside for short stay customers that spend more over their duration of trip. Barely any shade around the pool and anything more than a chair costs more to sit on and they kick you off asking for money. Pool was under construction and other work being done on infrastructure (grinders etc) lack of fans and proper air conditionning in common areas. NO watersports on the beach all closed. Buffet closed 2 days a week (never saw that before). Rooms were clean but thats about it. Buffet very small and VERY VERY HOT. Blacklisted this one save your money go somewhere else its bareley a 3 star. As for employees, some were great other seemed to be drained and also overwhelmed with the lack of fans and heat in their work areas.

My family (2 adults and 7 yr old) had a wonderful time at this resort. Beach: Beautiful blue water with sand that wasn't rocky and rough on the feet! I didn't find many remnants of seaweed, so they did a great job of keeping it clean. Waterpark: We loved the lazy river and spent most of our time in it. The bigger slides that adults could ride were not visible from the main section and we did not see any directionals. Lifeguards kindly informed us of where to go for the larger slides. I recommend that you wear water shoes since this is a water park, but also the ground is really hot when you're not in the water. Entertainment: We enjoyed Snick Lounge. Bring cash to put into the machine so that you can play air hockey or billiards pool. Snick Lounge also has retro arcade games for free! We also checked the app to catch where character pop-ups would be to save some $$ and not do character breakfast (although I heard from another guest that the food was worth the $$ since they love lobster). Family Shows: The resort did a great job of putting on nightly shows to entertain families and let the children participate a little. Food: We pretty much ate all meals at Explorers Table (I think it was named something else before??). They serve breakfast, lunch and dinner buffet style. You can also get some items cooked to order at two of the stations there. BurgersPH was a fun experience. We enjoyed Dominican Night to experience local cuisine without having to leave the resort. Service: The staff at the resort were friendly and helpful; although we did run into one male server at the Explorers Table restaurant that wasn't too hospitable. Suite/Room: We booked a swim-up suite which left us disappointed due to the smell in the room and I found many mosquitos flying around our room every day (so they must not treat the outside area for mosquitos). Had I known before booking about the dengue virus (mosquitos transmit) that is rampant in Caribbean and Mexico, I would not have booked a swim-up suite. Other reviewers mention nausea and I wonder if they actually contracted dengue. Also, if you are family that likes to be around others and not secluded, don't splurge on a swim up...the infinity pool is much better and has a swim-up bar!

Dreams Onyx is a great place to start, especially for families. Pros: The water park. There are three slides that are in working order…two of which are really cool. The lazy river is an awesome touch…not sure why every resort doesn’t have a lazy river. Rooms were really nice and clean…was fully content with rooms and daily service. Bartenders were great…service was impeccable. Our favorite bar was “The Mix” swim up bar in the waterpark pool. Especially Mis amigos Felix, Miguel, Moises, and Jomiset. They were a pleasure to meet, and made the pool experience so enjoyable and the highlight for our family. Drinks were great, but it was their level of service and interjection of fun that made “The Mix” incredible. Areas of Growth: The restaurants are good, not great. Service was always phenomenal, but food was just ok. Bar service is great, as mentioned above, but the resort references top shelf liquor…Stoli was about the best I saw and that was only at select bars. I really don’t need top shelf, but it was advertised. Not enough pool towels. If you didn’t get (pool) towels early, you had to go back to your hotel room and grab bath towels.

We had a wonderful time at this beautiful resort celebrating our 30 Anniversary! We met so many wonderful people! I had an accident at the pool and the staff were very attentive to me throughout our stay. Always somewhere to find something to eat and drink! We stayed in Adults Only and would definitely recommend it. We were a little put off by the vendors on the beach which deterred us from there which is unfortunate, but had fun floating in the pools! Staff are so very friendly and accommodating. Not sure why people give this place such a horrible review…we definitely would recommend this resort and can only hope that we can make it back to enjoy it properly without injuring myself!! lol 👍👍👍