Villa Bau Nyale

Where do I start…. Do not go here. Aircon was noisy and didn’t work, fixed and flooded our room. Lied to by staff. Towels badly stained. Sunbeds filth. Noisy excavation works from 8am till 5pm and staff did nothing about it. Apparently the works to build a new pool were brought forward so customers should have been notified as it was unbearable. We would have stayed somewhere else. Had to speak to the manager twice as he was in Jakata and still waiting a response. He advised he would send my text and videos to the owner and still no response. Noise was so bad we had to find alternative accommodation for two nights to get some peace. (We had still paid for KU). Shame I can’t upload the video of the noise from the excavation works.

I didn't enjoy my stay here at all. Staff presence was nearly non existent and certainly no staff introduced themselves or bothered to find out our names. The so called gardens are straggly dried up marigolds in **** choked garden beds that were sadly lacking attention and water. There was not enough hot water in the bathroom for 1 person to shower comfortably let alone 2 people. When I told the breakfast waiter there was nothing on the menu I could eat because of food intolerances he laughed at me. Guests love being laughed at by staff. I couldn't even get a slice of toast that wasn't some fancy designer bread that I couldn't eat. I took my own cereal after the disastrous first breakfast. The only positive for me was the pillows were excellent.

We stayed Ku Villa at the start of our tour for Lombok. The location of this villa was absolutely perfect, minutes from the main road and fantastic choice of restaurants, yet a quiet tranquil place to stay. We had a 2 bed villa with pool which was amazing and housekeeping did a fantastic job using WhatsApp in guests requesting the time when they wanted your rooms cleaned….great customer service. The breakfast was sensational and was so fresh and imaginative and proved to be the best breakfast during our month visiting various locations in Lombok. The front desk team were great, they were funny, charming and helpful, making good recommendations to beaches and arrange first class transport. Without a doubt we would highly recommend this villa. To get to Ku Villa from the airport and all of our transport in Lombok We cannot express our thanks to Omar, for his support in making our holiday to Lombok so special. This is not the first time we have used him and we can definitely say he is simply the best. It was not easy finding someone back in the UK to help us plan our wonderful holiday and would recommend him as he is first class. We stayed in 4 different locations in Lombok to which we used him to transport us on each stop of our journey Airport to Kuta, Kuta to Senggigi, Senggigi to Gili Islands (this included private boat transfer and horse and car on Gili) Gili to Sempiak and Sempiak to airport and his prices are amazing.On each trip he was always on time, his vehicle is spotless and clean, he is a very good driver who was knowledgable and help us get the best out of Lombok. If you are unsure about getting transfers and trips whilst holidaying in Lombok, then put your worries behind you and book Omar up. He can also be found Instergram omarlombokguide and on Facebook omarlombokguide & Omar Guide

What a wonderful stay. A boutique hotel, very quiet, walking distance to downtown and beach. The called us Mommy and Poppy, and they treated us as if we were their parents. We were privileged that they took us to Sade village as well as the view of the sunset on Merese Hill The room is a little on the smallish side but we had a Private plunge pool and open air bathroom. The restaurant food was really good and we received exceptional service by Ratam A big thank you to Herman for being a wonderful host and facilitating our every need. Highly recommend Ku Villas

Was a very incredible experience, clean and very kindly staff. Very thanks a lot specialy to Ivan, Arif, Komang, Ratan and Rus, thanks guys very good work! Vey kind people, 100% recomandable..! Awesome experience!! Thanks a lot!