Novotel Lombok Resort & Villas

The staff especially the General Manager were excellent to deal with and very supportive and helpful to any queries you have.  The breakfast was excellent with a great variety changing daily some dishes too being great.  The room and amenities was very good great bathroom plenty of hot water, wifi fantastic and very clean everything.  This was a very relaxing stay for nine days enjoying the pretty beach to swimming in the pools.  I certainly would recommend coming here to this nice part of Lombok.

We love the cultural vibes that are strongly attached to this hotel. It has a private beach and friendly staff. The hotel has activities for kids every day.

Arrived in the room and checked to see if the refrigerator was operating OK, it was not working , I informed the reception immediately and they sent their fixit man to the room who felt inside the fridge and told me it should get cold in 10 minutes , told him it was inoperable and to get a replacement ,off he went. 15 minutes later I contacted reception and a friendly man informed me that the existing fridge was OK because it was a cooler , not a freezer! They didn't know that I was a refrigeration engineer so down reception i go and informed them as to my former work status and a threat to contact the manager did they suddenly realise they couldn't ******** me, 5 minutes later i had a working fridge! Not happy with the laziness of the reception people

Such a mesmerising stay. Shout out to Ms Erna from the front office who went beyond and above to decorate our room and arrange a cake for our anniversary. We really enjoyed the staycation here.  All staff from the breakfast place, bar, reception, spa, everyone giving us warm welcome. We will definitely never forget this Indonesian warm welcome. it’s such a heartfelt that we have to leave this place. Wish to come back again.

Good place Good service.