��Vivian L.
April 10, 2024
The room assigned to us was on the side not facing the sea. There are only two rooms on each floor on this side, and 98% of the rooms are on the other side. I don't know why we were assigned such a room. The air conditioner inside was broken, and there was no Wi-Fi. I called the front desk, but because the person's English was not good, they hung up without even saying a few words. When I called later, they just didn't answer the call and hung up, which was very rude. Later, after communicating with Ctrip staff, they arranged for someone to send a small heater, but it was actually of no use. One thing to note, the breakfast was quite sumptuous. When we checked in, the guy at the front desk was quite enthusiastic. When it came to hot water bottles, they said they didn’t have them in the hotel room. If we wanted them, we could get two for free. Normally, we would need them. The charge is 5 euros each. As for calling the front desk, maybe the person answering the phone is not the person in charge of reception, but it is really rude and affects the overall experience.
Original TextTranslation provided by Google