Province of Matera Hotels with Airport pickup service

The hotel is located in the ancient city of Matera. The hotel's lobby, restaurant, and guest rooms are all designed with the original characteristics of the cave. When I open the wooden windows in the room, I can see the landmark architectural landscape of the ancient cave city. The room is fully heated. If it is time If enough, you can make an appointment for a SPA. It is very convenient to go out and visit the ancient city.

The place was perfect: central, close to nice restaurants and bars, well decorated, nice staff, great SPA (worth the 25 EUR fee to access it!) and what a great breakfast buffet! Do choose the suites, they really are worth the extra price. They were all booked for our second night and so we had to move to a standard room and it wasn’t as great.

Hotel Heraclea has all the potentials to be a great hotel and offering an memorable stay. But it was a rather disappointing stay. Management and staff should wake up an reflect on al lot of things. But it isn’t all bad. Rooms are large and kept very tidy, breakfast is more than satisfying and offering a nice mix of Italian and more Northern ingredients. Dinner is nice as well. But. Staff is friendly but lame. The bartender is not always on top of things but like the others, tries hard. This hotel is big. But I have been to hospitals with far more warmth an coziness than the entrance, hallways and rooms, which are rather cold and basic. Rooms are noisy as well. One can hear too much from the adjacent rooms, let alone the one above. Most shocking experience was the welcome drink. Sounds nice and sympathetic. But offering some tiny drops (2cm?) of Italy’s finest prosecco in an even tiny plastic cup was flat-out embarrassing. A refill was hard to get, staff ignored the guests. Management should be ashamed (foremost for the plastic cups)! This of course, is an occasion on the side, but it is quite representative for the whole stay. With summer season on its way, they really should get their act together.

We arrived by car at this new, modern hotel. We could easily park the car in one of the free parking spaces in the fenced area in front of the impressive building. At the reception we were welcomed by a lady who was top friendly and super professional at the same time. When we checked in, we immediately felt warmly welcome. We were given valuable tips for our stay in the city, and we were also helped to book a table for dinner when seats in the restaurants were scarce because of the weekend. The spacious rooms have a creative design. At the same time, they are very homely. Everything is absolutely clean. The beds are comfortable with pleasant pillows. Air conditioning and rain shower are of course also part of the great equipment. At breakfast, we were equally welcomed by brilliant staff who complemented the rich, high-quality buffet with perfect service. We will be back!

The hotel has a very nice lobby and common areas; the comfortable, clean rooms, drawing attention to some details (like air conditioning not work, a little noisy). The hotel has a parking area, and the hotel has a parking area.

This was my favourite place to stay during a 15 day holiday travelling around southern Italy and Turin. Very warm welcome from the staff, a lovely quiet bedroom (as requested as my husband is sensitive to noise) and wonderful views from the terrace. A very easy walk to see the main sights, superb breakfasts and plenty of restaurants to have dinner close by - very good recommendations from the hotel. I really wish we could have stayed longer and next time we will. Matera is very beautiful and was very quick to reach by train from Bari. Thank you all at Palazzo Belsanti - highly recommend.

To be honest, I was skeptical about this one. I needed to book the hotel last minute (like literally the previous night), so seeing an old-looking building (probably constructed in the 1980s) was not really encouraging BUT I wanted to see Matera, so I went ahead. The hotel surprised me and by a lot. First of all - yes, the building is old BUT all inside is renovated, so all is great. The rooms are good in size (not too small at all, just right) and everything is very clean. You have a full minibar if you want something and the hotel has a working restaurant and staff at reception 24/7. The breakfast is phenomenal (like, literally anything any traveler could want) and the staff are helpful and friendly. The best thing about the hotel is the location. Basically, there is no other hotel in Matera which is closer to the Sassi and the historical center. You just need 5 minutes of slow walking (entrance to the old town square is just behind the hotel :) ) and you are at the viewpoint and the cistern. There is a vending machine for snacks and drinks just less than 10 minutes away down the street from the hotel (in the old town) and any sights and amazing places to eat are within the same 5-10 minute distance. If you want to see the historical center of Matera, this is the place to stay (you won't regret it, trust me!). The hotel is very popular with Italians visiting Matera, so keep that in mind and if you are not travelling solo, like me, better book in advance :) The prime location comes with a single downside and a few things to consider (listing them here as they are just things to keep in mind and not something that is a huge issue) - the proximity to the Sassi means you will be quite far away from the bus station (3 kilometers) and the train station (1.5 kilometers). The distance is not that much BUT it is an uphill slope 90% of the time, so if you have a lot of luggage, better take a taxi. I loved it, so there is nothing I can put my finger at as a bad things, really, I just want to continue what I started above with the things you should keep in mind when visiting. If you come by car, make sure to notify the hotel in advance, as it is within a restricted parking area and parking lots are limited. Also be aware that the hotel is busy (as I said, very popular with Italians visiting) and check-in starts at 15.00, so if you come in earlier than that, you may need to wait. The staff would do anything they can to accommodate you early, BUT if you plan on arriving before noon, better notify them, to get your room ready. The hotel also have luggage storage, just so you know. Did I say I loved it? Just to repeat I can't wait to return!

I stayed here one night with the tour group. My room was 208 and was clean and comfortable. Breakfast was different. They had breads and pastries on the tables and would serve you coffee. I asked if they had eggs and was told they would come right out, But I didn't see any place for the eggs. They came out with about 12 oval dishes with 3 pieces of bacon and scrambled eggs, but the eggs looked like they were placed in the dish and then baked. They had a 'skin' on them. Maybe they sat out in the air for a few hours and had dried out. Three people were on my table and we got 3 dishes of eggs, so we each took one. The dishes were extremely hot. As more and more people came for breakfast, we were a group of 35, it was announced that only 3 dishes per table would be provided and we should share. OOPS. Because we early birds assumed one dish per person, there were not enough eggs for the later people. They had to make more eggs, but ran out of bacon! Was this because we were there off season? because everyone is trying to recover from the pandemic? because this region of Italy is cheap? because the tour company got a 'deal”? The gardens and grounds were beautiful and relaxing.

We were in this hotel at the beginning of June 24. Everything was absolutely perfect ! First of all, the kindness and commitment of Betty and Ivana on phone who gave us all the necessary informations to facilitate our arrival in Matéra and the journey to the hotel ! Then the warm welcome from Ivana upon our arrival ! The Help from Samir, so kind and available, with our luggage ! And which gives us information about the city. The hotel, ideally located in a quiet area, with a magnificent view on the Paleolithic caves, and which is entirely built in the rocks !! And the rooms, under the vaults, so chic, of exquisite taste, comfortable, where you immediately feels so good ! Finally, the breakfast, copious and varied, which offers fresh and delicious products ! It was an exceptional stay in an exceptional establishment ! We loved it and can’t wait… to come back soon !!

Worst experience in staying in independent accommodation. Left in the rain for 1 hour. Tried 18 calls not answered A very unpleasant man turned up and yelled at us in Italian. We felt very intimidated. When we went out we believe someone entered the room and turned off all lights and heating. Nice room but it’s in an apartment not a hotel like pictures make you believe. Next morning 1/2 hour before check out we returned back and the angry man was waiting for us. Yelling about lights left on. This was a small bathroom light we’d missed when we went for a walk. He virtually threw us out of the hotel. Standing in front of the bedroom window making us very uncomfortable. Very very unpleasant stay.