Providence Hotels with Airport pickup service

Stayed here for two nights to attend my brother’s graduation ceremony. Very conveniently located right across from the mall and Kennedy Plaza, was very easy to get around the town. The hotel has a rich history and the renovation is done really well, would highly recommend for people to stay for an eventful occasion. Staff were nice but too slow and short staffed. Had to wait long for check-in and check-outs, so plan ahead. Would definitely stay here again if we visit providence in the future.

The beautiful environment of the hotel is a classic in the century-old architecture. In the literary city center, the interior has modern facilities and the service is very warm. The lobby also provides guests with delicious drinks and desserts. The public areas are quiet and elegant, and the surrounding environment has a cultural heritage. The famous mural wall is in the surrounding area, which is a good choice for home travel.

My two grandkids, my wife and I stayed at this hotel for two nights. I had two suite upgrade certificates left in my Bonvoy account and decided this would be a great time to use them. The chances of getting upgraded is usually about 50-50. I called the hotel a couple of days ahead of our arrival and explained that a suite would be extremely appreciated with our 9 and 11 year-old grandkids. I asked if I could put in a separate request for a suite based on my Lifetime Titanium status. She said no problem and would attach a note to our reservation. The day before our arrival, I got a notification that we had been upgraded with the certificates to a 720 sq. ft. king suite with an incredible view of the capitol. We arrived early and our suite was still occupied, so William took all our information and said he would notify my when the room was ready. We took the kids to the Museum of Natural History and the Planetarium. Upon exiting the planetarium I saw a notification that our room was ready. We checked in and the room was beyond our expectations! The sixth floor suite had an amazing view of the Capitol. We settled in and my grandson could not get internet access for his Nintendo switch. We went to the front desk and Nicola tried to help but couldn’t get it to work. So she gave us a number for IT support. We walked down to Providence Place and had dinner at the food court. When we returned he called the IT guy and he was connected in less than 5 minutes! Thank you Nicola!! We had access to the Club Lounge and picked up some sodas and waters. The next morning we had breakfast in the Club Lounge. The food included fried eggs, sausage, fruit and pastry items, coffee, and juices. The following morning the choice was scrambled eggs and bacon. Robert, the gentleman in charge kept everything stocked and the room clean. The following day we took the kids to Newport to tour the mansions. We got back around 6pm. The rooms were cleaned and looked pristine. The bathroom was huge. It was handicapped accessible. The shower had plenty of pressure and hot water. The room a/c worked great. We departed after breakfast. Hanna quickly checked us out. The room bill was perfect. The valet guys were great. The kids were already talking about when we could return. We can’t wait to return to this historical (former) Masonic hall.

The east building is noisy at night. The air conditioner in the room is very noisy. The air conditioner vents are facing the bed. You can only sleep with the quilt covered or the air conditioner will blow directly on your head. The room is ok and the sheets are clean.

We stayed here for one night to attend my brother’s graduation ceremony at RISD. The hotel is conveniently located and very clean as its a new facility in the town. Staff were friendly and helpful. Would recommend people to stay.

Always use a Marriott hotel. This one was very disappointing. We made our reservation 2 months ago with a request for a top floor and away from the elevator and it would be a late check-in. We arrived at 9pm, only to get 3rd floor and across from the elevator. We were also not told it was a handicap room. Room was clean but disappointed. Only a handheld shower head because of the handicap room but the shower head was falling off the wall. Shampoo bottles not able to read. Pillows too soft. And no tea bags. They only provide coffee, which we don't drink. Front desk told me I had to go to market and buy a tea bag The hotel was under renovation. The exercise room did not have wipes to clean equipment and some of the equipment was not working properly. Upon leaving, poor customer service as they never asked how I stay was. Not sure I would stay here again.

We host our 2 and 3 years old, since check in experience has been great. The hotel is renovated with the wonderful rooms and the incredible service, excellent location My family and I have had the privilege to spend a few amazing days in the hotel, The staff is amazing all super friendly and serviceful always smiling and willing to help you in anything you ask, The hotel has a indoor and outdoors pool during the weekend there was music around the pool and the environment was great ! We had the opportunity to meet one of the executives JC name a spectacular person just someone who makes the difference Thanks to him and all the other staff for making our memorable holidays We will certainly come back !!!

I have to say that sometimes when I’m traveling to an area I don’t know very well, I won’t stay at a hotel if it’s not a name I know. I expect a certain standard when I stay at a reputable chain such as Hilton. This isn’t an awful hotel, but there’s nothing special about it. Our room needed updating. It smelled like mildew. There was mildew or some sort of stains around the peripheral of most of the bathroom ceiling. There were stains that looked like either lipstick or blood all over the outside of the bathroom door. The parking garage was crowded and filthy. The button that you were supposed to use to let yourself in and out of the parking garage didn’t work so you had to call for assistance every time. like many hotels, they are not servicing the room if you stay multiple nights and that’s fine. But I called and requested towels and they never delivered them. The hotel website implies that there is a restaurant. There is not a restaurant. There is a bar that’s open in the evening, and they may serve food in the evening, but that’s not a restaurant. The television was awful. There was no literature in the room or in the hotel about things to do in Providence. this is not an awful hotel, but it’s not a good one, and it certainly isn’t up to the Hilton name.