Atlantica Aqua Blue

Nice experience and amazing place

We arrived at this hotel around 10:40 PM with our two children, feeling hungry after our journey, only to find that the only food available was a couple of stale ham and cheese sandwiches—clearly ready to be thrown out—offered to us with compliments by the, albeit lovely, receptionist. The hotel appeared quite dark as it was late, and it seemed a little run-down, with broken fire doors (missing glass and extremely heavy and difficult to open). However, the rooms were clean, and we were pleased to see UK sockets conveniently placed around the room. The most surprising thing the next morning was seeing a man smoking a cigar outside our room in the corridor! As non-smokers, this was disappointing, and it was clear that the hotel is very lax when it comes to enforcing smoking restrictions. It felt like a smoker’s paradise—smoke was everywhere. We couldn’t even enjoy the very soggy, stale Greek salad from the pool bar without being surrounded by the constant smell of smoke by the pool. The food in the main cafeteria was incredibly disappointing; the cheap, lukewarm dishes were awful, with the only edible options being the fruits and desserts in the evening. To make matters worse, I found a long hair in my baked beans one morning—thankfully, we only booked for a week. The weather was very hot during our stay (18/07/24), so guests with shared swim-up facilities benefitted from the sun. However, the main pool areas were extremely crowded, and there was a lot of chair-reserving happening, especially around the kids’ pools. Overall, I wouldn’t return to this hotel. It’s certainly not worth a 4-star rating—2.5 stars would be more fitting.

Excellent Hotel Already booking to go back next year! Excellent staff, choice of food and drinks, comfy beds. Overall wonderful holiday!

On arrival first impressions were good. The hotel is modern and looks impressive from the outside. On entering, the hotel looked clean, most staff are friendly, reception is questionable. Check in was quick. You are not given any sort of welcome pack just a QR code. You can download an app which allows to you open your door without a key card, which was quite good. However, you don’t get told anything such as where to get towels, restaurant opening times etc. nothing. The rooms were modern but not always very clean. Many days we returned to our room to find additional long black hairs on the floor both in bedroom and bathroom. Did not belong to either of us. There were also hairs on our bed mattress protector. One night my bed was unfortunate and under the sheets there was a curtain rail hook. Cleanliness does not come very high here! Room size is a little on the small size. We had a wheelchair with us and to get it into the room it had to be folded to get by the bed. Room does have a mini bar if all Inclusive, however it only gets filled once during your stay then its chargeable. I have never had to pay extra for a mini bar when AlI inclusive even staying in other hotels including Atlantica hotels. This hotel has water refilling stations throughout the hotel at the pool sides & in room corridors. It does not give you bottled water. Again, this is the first hotel we’ve stayed in which does this even in Cyprus. It would have been nice if this was advertised so you bring refillable bottles with you. Food was not the best and although an all inclusive hotel the restaurant didn’t have much atmosphere and felt like a canteen especially at night. We had to queue to be seated then queue for food, often empty spaces and food and plates not being replaced. You never new if the food would be hot or cold. Often certain foods were not available as they had run out for the day, especially in the morning such as fresh orange juice or grapes. At night you would have to wait for the food to be replaced. The were times when there were not plates or bowls for the food. Some guests made a mess in the food area, but staff didn’t bother to clear away, which I appreciate is not a nice part of the job but does need doing. We ate out more than in as the food just wasn’t the best. We did hire a car which we found to be a life saver. We ate our most days, just returning to sleep, which is not good when we’ve paid thousands to stay here AI. The pool is not very accessible for people with limited ability or disabled. Only 3 slippery and slimy steps to get in and out of the pools. The pool doesn’t get cleaned very well and you often see slim on the sides of the pool. As they day goes on the area around pools become very slippery and at night when they get cleaned, they are even worse than during the day, especially the area to the al a carte restaurant. My husband could not use the pool due to the access and I had trouble also getting in and out. There ar