生命中的旅客
September 11, 2024
We stayed at this hotel for two nights. The room we stayed in on the first night was believed to be reserved for people with disabilities, but the hotel staff did not tell us in advance. Because this room is designed for people in need, there is no glass in the bathroom tub and only a shower curtain. However, when taking a shower, the shower water flows out of the tub. Because there is no barrier in the barrier-free facilities, water is all over the bathroom floor. Because we checked in very late at night, we had to report it to Trip.com customer service. When we went to the front desk to inquire with the staff the next morning, they were very cold and did not immediately apologize. They only told us that the hotel was full on the first night. Unable to arrange a room. But this hotel is far from the city, and there are no performances in the arena opposite. I don't understand why the entire hotel can't arrange another room for us. Finally, the front desk arranged to give us a normal double room for the second night. In fact, the design of the hotel is fashionable, and the bar and restaurant environment are also very good. The breakfast options are quite rich. The dinner food is limited but the taste is okay. We paid half board, which includes breakfast and dinner. It is because of the promotion that we chose this hotel with a not very convenient location. This time Our experience with this Marriott hotel made us very disappointed. As a hotel owner for many years
Bonvoy members will reconsider whether they should stay at a Marriott hotel when booking a hotel in the future. 
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