No9 Springfield

Appalling Service Rigidity & Evasion! Holiday Blackout + Ignored Emails = Deliberate Sabotage of Customer Rights!** I booked your hotel at **12:00 AM on June 9** for a 14:00 check-in that same day (an immediate stay was intended, but I selected the wrong option). **Within 5 minutes**, I realized the error and rushed to the hotel, only to find **"NO STAFF AFTER 10 PM"**—no night shift, no emergency contact, a total service void! The next morning (June 9), I arrived at **8:30 AM begging to correct the booking**. The front desk coldly stated: **"Only the manager has authority, and today is a Public Holiday—he’s off."** I sent an email on the spot, showed the sent receipt, and was promised "the manager will reply." Yet, **for 24 hours, my email was ignored!** On June 10, I returned, only to be told: **"The stay date has passed—no adjustments possible."** This is outrageous! I reported the error at dawn on the 9th, but your hotel used "holiday absence" to delay, then hid behind "deadline expiry"—**a calculated scheme to shift blame and pocket my money!** **Three unforgivable failures:** 1. **Nighttime service blackout**: No staff or contingency plan post-10 PM, abandoning guests in crises; 2. **Holiday operational collapse**: Manager off-duty with zero backup authority, deliberately blocking solutions; 3. **Communication fraud**: Demanding email requests then ignoring them, intentionally wasting customers’ remedy window. **Verdict**: This is not "policy enforcement"—it’s **institutionalized trickery**! Exploiting timing gaps and systemic flaws to profit from honest mistakes. **Avoid this hotel at all costs if you value your time and dignity!

Everything is great, other than the toilet space was too small.