Hotels near Santuário São Rafael e Memorial Bárbara Maix, Porto Alegre

They were trying to charge for a second guest in the room with a double bed. How weird of them. How can they charge for a second guest in the room if there is no breakfast being served? They said that the reservation was made on a different platform and all that trying to get an excuse for overcharging us. The man at the front desk was pretty rude with us saying “would it be fair to pay double when you are single?” - and even completed “so why would you want us to charge the room for two for you online?” Very weird the attention was horrible… I do not recommend!!! They want to charge for everything separately, ok, good for them. But for the second guest in the room? Is it a HOSTEL then?! Good luck, I am not coming back!

I had been hosting at Hotel Plaza São Rafael several times, and I like the hotel to the memory of his love and the city of Porto Alegre since I was a child. However, at this last occasion I found several indices of a reversal in the quality of the hosting, and the staff in general, very heartily and well trained, but some others, clearly without vocation for the hotel industry. In the last place I stayed in a very old room and needed a pension, the bathroom boxing, unexplainedly, was located at the highest point of the floor, causing water accumulation and extravagation outside the boxing at each bathroom. Very uncomfortable dressers. When you arrived at the hotel and until the next day, the card recording system for accessing apartments was not working, which required you to go to the reception every time you were absent to attend a staff member to accompany you until the The hotel was a very good hotel, and the hotel was a good hotel. The parking system is a separate chapter, the worst EPark service I had the unfortunate opportunity to meet all the world. Whenever you need to leave your car, you would have to wait 20 to 30 minutes at the hotel entrance, the impression is that they would pick up your car in another municipality. Dear service, charged in advance, extremely inefficient and uninquiet with its insatisfaction. Breakfast is good, but it can improve a lot and there is a shrinking and excessive surveillance of guests entering the room for breakfast, there is more than one approach on which number of your room, your name, who is the person who is with VC at the table and that while VC is drinking coffee. This time, the hosting has left much to desire. But to be fair, I emphasise the cordiality and professionalism of all staff at the reception centre, the very good bed and the cleaning of the very good environments.

We went out before they served the coffee, and under my window was the air-conditioned reception machine, and the noise was a little bit fast.

This shop is one of the most cost-effective hotels in Porto Alegre. I have stayed there every year since my business trip in 2013, because the first time I didn’t know it was in another hotel, this hotel is more suitable for business and holiday families. There is a kitchen, the breakfast is really invincible and delicious, the new restaurant moved to the street side, the street view is superb! There is a memorial park next to it, and there are various roadside fruit stalls. It is very safe and you can walk around. It feels like a small European town! The steak of the hotel is good, and the restaurant becomes a bar for drinking in the evening!

Chegamos na madrugada. A pessoa que estava na recepção nos deu o melhor quarto do hotel e informou o horário do café da manhã. Todavia, o melhor quarto já é ruim. Colchão duro. Travesseiros baratos e desestruturados. O chão estava sujo!! Todo riscado. Mas o pior foi que a Recepcao informou errado o horário do café da manhã e quando chegamos estava fechado. Reclamamos e a recepcionista do dia disse que o restaurante era terceirizado é que deveríamos NÓS MESMOS tentar que reabrissem o café. Como foi o Hotel que causou o problema, reclamei e então foram pedir ao terceirizado que reabrisse o café. O rapaz do restaurante foi gentil, reabriu e colocou alguns itens na nossa mesa (o buffet já havia sido retirado). Não obstante a gentileza do rapaz, o café é horrível. Suco industrializado doce e cheio de conservantes. Paes e bolos de má qualidade. Só o que estava tragável era o mamão. Enfim, não dá pra tomar café da manhã no hotel.

The room is comfortable (Ap. 1008), but they could put some more cabins, we also missed cabinets. WiFi works perfectly. Breakfast is honest, but the restaurant and room service are expensive for what they offer. In the bathroom, it would be interesting to put the toilet paper door near the sanitary vase and to put in the box a ”panel or nick” to support shampoos.

Good locatuon, friendly service, the rooms so so. I got two twins instead a king which is not good. The restaurant NOI is good as well, breakfast very good. Clean place. One thing I did not like was the elevator sound I felt very un segure. One negative thing is that the rooms dont have heater and outside was 9 celcius the other night and inside was really cool

If you travel for fun, then the price and the enviromento is fine.But if you travel for business, this is one of the worst hotel I have experience, the receptionist has really bad atitude, they dont speak english and they descriminate foreigners. Second, they dont know how to make an invoice correctly with the CNPJ. They misspelled the name or not putting the whole adress correctly. And when i ask to change, they complain and give a bad atittude. I will not reserve this hotel for any of my clientes anymore. If the hotel wants to grow, the receptionists need to receive proper training once in a while. But

Good accommodation, educated staff, excellent location.

Breakfast coffee with the necessary fruit, bread, cake, coffee, milk, juices and yoghurt and all safety against contamination. Excellent cost x benefit ! The hotel is located in the heart of the city, close to the shopping area.