Top 5-Star Hotels in Port Elizabeth

Really appreciated the warm welcome and information regarding both the property and local facilities. Excellent service and prompt attention when we encountered issues with the electrics - we were quickly and efficiently moved to an alternative room and were even offered a move to the Garden house. Complimentary bubbles and snacks were provided to compensate for the inconvenience.

Everything is very good. Beautiful hotel. Decent level. Heated pool! A stunning ocean view! Very diverse breakfast 5****** must have a dress and slippers to visit the spa. It's very strange that they're not there.

We had an absolutely great Cape Trip with no terrible rooms, all 5star in their own way. But No. 5 and Swartberg Manor were our two best. No. 5 was an awesome! value. It was easily our best room physically in are whole trip. Spacious!, clean, quiet and peaceful. We were put up in the 3 room annex across the street, room number 10, it was huge and well appointment. Crossing the street for breakfast was no big deal, in return we had a house with only 3 quests, total peace and quiet and pool virtually to ourselves. The food was outstanding for dinner, and the breakfast superb! They made hot breakfast 20 min early for us (06:40) to facilitate our daytrip/safari at Addo Elephant. Unbelievable service. Art work is a great touch making this a unique place. Great service all around, but Nick the desk manager who we interacted with the most was superb. Attached some pics of the Annex.

From the start, the hotel was disorganized. We arrived only to be told we will not get one room (out of 4 rooms) as they were overbooked and yet we had paid for the room. Manager offered no form of compensation and it took them 2 days to figure out the way forward and process a refund. Hotel was short staffed - gentleman serving in the bar, was also the porter & waiter. Restaurant service was appalling. Took the kitchen 2 hours to prepare breakfast! Their excuse was they were a full hotel (11 rooms only!!) and that we had already been served the fruit granola bowl so that should have kept us going whilst he was still preparing other meals!!! Only one waitress serving 2 tables but she was full of attitude as well. Receptionist thought she was above everyone… stood in the lobby and gossiped about us openly to a friend & yet she’s the same person asking us to keep our volumes low because there were other guests on the ground floor getting disturbed (note: we were not even talking when she made this comment and a few minutes later hotel staff dropped something right outside the guests’ room and they were laughing about it!!) she was outright full of attitude thinking this was our first time in a hotel! Kitchen ran out of breakfast for us the day we were checking out. They couldn’t cope with the pressure and told us they wouldn’t be able to make us anything apart from croissants and fruit bowls (but 2 fruit bowls later we were told there was no more!!) Whatever we requested for, took over an hour for the hotel to organise and only to be told again that they’ve run out of the items.. eg shower caps!! Safe was not working in the room, manager couldn’t figure out what the issue was and said maintenance would come next morning to fix it but never showed up. Promised us free laundry only to be told the next morning washing machine is tripping We could hear everything in the next room - whether in the room or bathroom every conversation and sound could be heard. A family was having a party in the room next to ours until 1.30 am, we tried calling reception no answer!! They had closed off for the day 🧐 What was even worse was the couple next door indulging in a night of sex therapy - they could be heard screaming for over half an hour!!! I would never recommend this hotel and would never return back, there’s definitely better properties out there to go to. Only positive thing was the room and bathroom were spacious & it’s a new property so everything was still new. Housekeeping only had 2 staff working whilst we were there… If it’s a busy period for the hotel, surely they can engage more staff to cope with customer needs??? Never seen such slow service in any hotel!! Disgusted and it’s left a horrendous taste in our mouths. Glad to be out of that place after 2 loooooong nights!!

We have stayed here many time because it is a beautiful building in an excellent location. The general staff are outstanding and the food and rooms are amazing. Unfortunately the front desk is just not the same as the rest of the experience. When I wrote in to ask for an early check in I got no reply- on my arrival I asked about this and was told because I got no reply that means it’s fine. I find this odd as I explained that we were arriving after a three part flight over 18 hours. We have stayed here at least 3 other times and my comment for each time would be pretty much the same - I feel the front desk could do better to Mach their rest of the experience.

The atmosphere at the Paxton hotel was amazing - all the staff was so friendly to me and always smiling. My dinner was also quite good, nothing extraordinary but it was warm and fresh and fast. The ocean view is really lovely and the rooms were clean and perfectly equipped. The beautiful consierge even let me stay at the pool after my checkout :)

The location is very good and the surroundings are safe. There are parking spaces. Restaurant bar, gym, pool, etc. Next to the sea. There are many places to eat nearby, and it is mainly ten minutes from the airport by car.

At Lodge on Main Guest House, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the lodge to ensure you stay connected during your visit.Arrange your trips to and from the airport using the lodge's convenient transportation services booking. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as luggage storage and safety deposit boxes.Chilly nights become more delightful than balmy ones, as you snuggle near the lodge's inviting hearth.Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Lodge on Main Guest House.Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of lodge.For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations at Lodge on Main Guest House also include unique design elements like a balcony or terrace.A few chosen rooms are equipped with television and cable TV to ensure guest amusement.In certain chosen rooms, a refrigerator is conveniently available for your use. In the lodge, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries, bathrobes and towels, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at Lodge on Main Guest House, you can always indulge in a scrumptious meal on-site.Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.An evening spent at lodge's bar can offer as much enjoyment as venturing out with your fellow travelers. Are you inclined to prepare your own dishes? You will surely appreciate having the on-site shared kitchen available.At Lodge on Main Guest House, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At Lodge on Main Guest House, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool.At Lodge on Main Guest House, the poolside bar provides an excellent incentive to enjoy extended hours in your swimwear.

The Balkons with ocean-view was super. Enjoyed comfy bed, spacious room, super friendly staff. A highlight are the paintings and art in general inside the house. Local touch appreciated.

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