BO Hotel Palazzo

Great location but room was work out ( terrible bed) and bathroom wasn't clean

The location is perfect and the public rooms and vista are lovely. The hotel is very clean and well presented. However, the rooms are dated which we dont mind but not well thought out. We were in room 214 and the wardrobe is atrocious. There isn't enough hanging space and what there is, is dreadful. Hanging garments front to back makes it very hard to find clothes. We did have a sea view but over a very long flat roof top which you can't walk over. The breakfasts are a joke. They were really short staffed and the waiters were expected to wait on people, clear tables and top up anything that is running out. Which it did, constantly. Normally kitchen staff restock food This gives the kitchen staff time to assess when food is getting low and notify the chef. Instead, when bread etc ran out, customers were waiting 10/15mins for the bread to come out of the oven. NO fresh orange juice. Just concentrates. No plain croissants just chocolate. Very disappointing. We really felt sorry for the two waiters they were constantly apologising and saying thanks for your understanding. I will be surprised to see how long they'll stay. We did enjoy the hotel and holiday. However, there is room for lots of improvement.

This is a beautiful hotel, so very clean and friendly staff. The hotel stands out above all the others along the harbour. Definitely will return to this stunning hotel Great choice for breakfast, replenished very quickly. Shout out to the bar manager, who works very hard through the day A tip if you book with Jet 2 you will be dropped off at a car park with no further instructions how to get to the hotel. So get a note of the hotel direct to phone them for the shuttle bus to collect you , totally let down by jet2 also room wasn’t ready untill four o’clock which again jet 2 didn’t notify us of. Great choice of restaurants around this hotel, food is amazing plus large portions

Good location

I stayed 5 nights here. The price is 4 star, but the level of the hotel is not. The location is great, if you dont need your car. Parking is far away, you have to call ´the shuttle every time, and you pay 10 € additionally for parking. The drivers are very friendly and helpfull. Check in was OK. The standard room is quite small, no kettle for tea or coffe. The bed was comfortable, generally, very clean. The fridge was out of order, so I never used mini bar. The bathroom is tiny, more space is needed to leave your toilletries. The towels have seen better times. The toillet brush fell from the wall. The shower holder - be careful, because that one also is moving left and right, will not keep long on the wall. The balcony is a great thing for smokers, but rusty table, just no go. I didn´t visit spa. The breakfast: I understand we are not in the high season, but 5 days always the same things, 5 days scrambled eggs? If you want boiled eggs or omelett, you have to ask, they make it for you. Breakfast juices - they never saw the real fruit, just water with artificial taste of cherry, orange, pineapple. The coffe is decent. It´s okay to have the high price - but you have to offer something for that price level. Food and drinks of higher quality, perhaps? It happened few times we found a note on the reception desk- I´ll be back in five minutes - so we had to wait and wait. I have impression that some ladies working on the reception desk are without any experience and instructions how to work with guests in 4 star hotel. Anyway, I hope for the future guests it will change for better, but I don´t think I will come again.