Premier Inn Poole North

Arrived to be told we had only booked a single room when we clearly booked a double. This was rectified with some persistence. We asked for a table for food at 5.30pm and was told that the kitchen “needed things to be filtered in” despite there being only 2 other tables eating and had to wait till 7.30pm. We asked if we could just order at the table we were already at at? The answer was no. Other customers arrived and ordered food from that point and it wasn’t questioned. We eventually got some food - ordering starters and mains and were very clear in asking for them all together. Starters arrived and no sign of the other items - so I then went to query where the other food was? The man on the food service (who quite honestly couldn’t have been any less use in anything we asked) looked at me confused and said oh yes she forgot to tell the kitchen that you wanted it together. So I said ok? So what’s happening then? He replied “oh? Do you want me to see where it is?” Well I’m not up here querying it for fun am I?!!! So I reply yes please? Food then arrives 10 minutes later with NO apology whatsoever- didn’t need the chips that I had ordered to accompany my starter at this point but seeing as we had waited nearly 30 minutes for it, I ate them. The bar lady arrived and tipped drinks all over a member of our party from clearly overloading a tray with too many drinks. Just generally a terrible experience all round with staff that literally couldn’t bother about giving any sort of customer service, even at a basic level.

Arrived at around 9pm. There was no reception, just a display screen where we entered our car registration details but apparently there is another machine somewhere where you need to register your vehicle. Some recieved a £100 parking fine a week later. They also had to bring 3 different cots to our room before they found one that was not broken.

Booked two rooms as travelling with 3 young children on one booking but the rooms were allocated on different floors. Hotel very clean, breakfast was very good. Overall very good.

The hotel itself was nice and tidy. Albeit a very creaky floor, however this did not cause any sleep disturbance. The foyer area is nicely decorated and I like the vending machines at the lift. The reason for 4 stars was because of the restaurant. Incredibly slow, wrong meals given, hard butternut in one of the meals. It was a real disappointment!

Came down on a business trip.greeted by great friendly staff Mr Thomas collins. Told me all about the hotel where i had to go and do .The last meal i had was breakfast .and it was buffet Style.nice selection of hot and cold food .the staff were friendly Mr Thomas collins whom i saw the night before. Was more wide awake than me. He was very friendly , knowledgeable about the area.where i could go in poole for a look around before heading back home . Will be back again

Our FOH staff member, Rod was very helpful and made sure to chill our choice of wine each night. The bed and pillows are always very comfy.