Gerald_in_Munich
January 20, 2025
It was an incredible disappointment on Christmas Eve! I got a room without a window! The hotel description says "room with a city view"! When I asked, there was no other room available! I cancelled and demanded the full price back! But because I had apparently already checked in, I am not entitled to the full cancellation fee! Now I'm dealing directly with booking dot com! The hotel manager is a very rude and unattractive person! There was no point in arguing with him! Luckily I got a room in La Pavilion - a very nice little hotel in the "White City"! Unfortunately, you can't get through to the management by phone! Everything was very unprofessional! This hotel chain doesn't have a good reputation in general! Unfortunately, I didn't see that before!
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