Desbrull

I usually do not write Reviews, but clearly we do not agree with the Hotel Ranking; and my wife and I have been very disappointed. We travel a lot worldwide at 4/5 stars (Platinum at IHG, & Gold with Marriott). We went for Bike riding in the Pollensa area. This Hotel has several problems: 1) No Hotel staff after 3pm. 2) A/C didn't properly. We reported, nothing was done (we could not sleep due to the heat). 3) No Ice. We requested, but since the staff leaves, and there is no Freezer, not possible. 4) Hard Pillows. Wrote email for soft Pillows. Answer: there were. Result: not true. Terrible. 5) To top it off: The Owner / Manager no consideration for it's Guests, and terrible mood. When asked (after staying 5 days) for half an hour extra to check out, he was very Aggressive, repeating 11am we had to leave, not a minute more ! 6) Additionally: Terrible Value for the price paid We would not recommend; there are much better alternatives in Pollensa, with much better value and customer care.

Perfect

Very stylish and lots of nice details like fresh water daily in rooms and a fridge. Lovely breakfast provided and buffet style topped up by a delightful lady who ensured it looked neat and appetising at all times! Be good to have a card in the room explaining that the coffee machine is available at all times and pastries are left after breakfast for residents, as we didn’t work that out for a couple of days! We will now hope to book here for all our regular short break Mallorca visits!