Guest User
July 27, 2024
This is our second time visiting Son Brull, we were not disappointed on our return. The hotel lived up to what we remembered. The setting is beautiful with the hotel being maintained fantastically. Breakfast and lunch were both unreal both days. The complementary Prosecco in the room was a lovely gift. On checking in the staff were very attentive and did all they could to help, with our room being ready 3 hours before check in. A couple of things let down our stay, the first being that the service at the pool was very hit and miss, some days you received water and this was topped up throughout the day and also offered if they could get anything else however other times staff wouldn’t come over for 4 hours. It wouldn’t take much for this to be improved and make a real difference. Additionally, we had our evening meal in the hotel, again service was very slow taking our orders. Once we received the two steaks they were near enough raw then once sent back they were significantly overdone. When we tried to order room service, we were told this wasn’t available even though we were before the 11pm cut off. Overall a wonderful trip and we would definitely return however these small changes would make a large difference.