San Michele Suite

The accommodation impresses with exceptional cleanliness, friendly staff, and a prime location offering stunning views. Guests praise the delicious breakfast and comfortable, spacious rooms with beautiful beach or sea views.

Booked this hotel in January 2025, paying 1/3 of the full cost. About 10 days before we arrived we received an email with a link for full payment. We contacted the hotel to explain that we were on holiday and hadn’t got access to secure WiFi. There attitude was rude and no matter what we had to pay! Had constant WhatsApp messages asking when we would arrive there on the first day, when you are paying over £1200 a night I would like the flexibility to arrive when it suits me. Sent me a pin for the private car park which was very vague. When I phoned for more information I was then told that I had to wait for someone to show me where to go. Why didn’t they mention that? Shown the room, lovely, couldn’t fault the space or view. No bottle of bubbly that the instagrammers receive! No window in the bathroom but we did have a VERY NOISY EXTRACTOR FAN! When I mentioned at reception about the noise and waking up my husband if I need to go to the bathroom during the night, I was told that they had replaced the fans in 3 rooms but not ours yet! Then sat in the room and music was coming through the vents. I again went down to ask why, apparently the workmen put speakers in there! I couldn’t even reply to that. I was told that they could turn the music off but I said it’s fine if that is how it works. The laughable thing was that the music only played in the reception and our room, none on the terrace or in the breakfast room. Breakfast was nice and staff lovely. But buffet. Whilst in Puglia my husband and I stayed in 4 other places, all cheaper than this hotel, one was £120 a night. All had table service. I thought it was funny that a couple of ladies had everything bought over to them, even the massive bowl of yogurts, maybe they thought they shouldn’t have to go to a buffet table :) The day before we left we arranged the our luggage would be moved to our car and we could then either meet someone at the car park or they would bring the car to one of the gates to the old city. The morning of departure we requested the pick up at the gate only to be told that wasn’t an option! So car park it was. In the afternoon we had one of their WhatsApp messages stating that we could meet at the gates. Feeling slightly annoyed we left it as we had arranged earlier. Then they messaged us about the time of pick up, stating that it would be too late for our flight. Another piece of misinformation by them. My husband and I have stayed in hotels ranging from Premier Inns to The Four Seasons on Bora Bora, so we have a pretty good idea of value. This hotel is a rip off. Yes great location but no facilities at all. The bar on the terrace was never open so we would get a beverage from the minibar and walk up the spiral staircase(scary). I’m still asking myself why did I book it!!!!!