Park Hotel Plovdiv

The hotel was under renovations when I booked and I was not notified. I was not able to roll my luggage from the entry to the elevator, which would not have been an issue except I was never offered any assistance from the desk staff. In and out, with each piece no one ever offered assistance, over electrical cord or inconsistent flooring. The staff was friendly and nice otherwise. The room was perfect for my needs, with a few exceptions. A previous user’s shampoo was still left opened in the shower area and there were no floor towels provided. Indeed I nearly broke my ankle in the bathroom one evening because the floor is very slippery and only two hand and body towels were provided. I also had to personally correct a drainage issue in which my toilet operating pushed water onto the floor, by correcting the collar behind the toilet to be flush with the line. The location of the hotel is nice if you don’t wish to see the best parts of Plovdiv and to listen to the whirring and rumbling of the go kart track across the street. That’s my fault because I booked without knowing but if you’re looking to be close to the history of the city then this is not the place for you. The spa and sauna were excellent, and I would stay again just for that. Also the restaurant was good and the simple pasta meal I enjoyed was one of the best I enjoyed in Plovdiv over my four day stay. Also one evening I ventured to the old city for dinner and the hotel desk called for me a taxi and she was very nice.

We booked the half of the hotel for our wedding. After the wedding, our friends informed us that some of their rooms were smelling after cigarettes. I spoke to the hotel manager and she was aware of this issue (it turned out to be a systematic issue), but she did not consider it necessary to inform us in advance or to resolve the issue before accommodating the guests. Also, the rooms are outdated, the bathroom fans were not working, the wallpapers were unglued, the carpets are stained. Also, for the price of 10lv per person, the breakfast was awful - small choice of food that was anything but delicious. Although the hotel has a nice location and free parking, until they fix the smell in the rooms, I wouldn't recommend it to anyone.