Hotel Caserio

Probably the 4th time of going to this hotel now since before lockdown and have to say the standards are still as high as ever. The location is great, decor and rooms are modern with the hotel extremely clean and tidy. The pool area has several options from sunbeds to cabanas, all of which are free. The food is excellent with the choices creative, fresh, well stocked and caters for all tastes. The staff throughout the hotel are all helpful and friendly and can't do enough to make your stay perfect. Have seen some comments about the €100 security deposit and I don't have a problem with this as the reason is made clear to you at the time of check-in, but it's worth being aware of before booking. Previously the lifts were a problem - there were only two that got very busy during meal times. These have been upgraded but there are still only two, so I try to now ask for a room on a low floor to avoid the queues! Overall, a fantastic location and holiday and we will be returning again - thank you!

This was our 3rd visit to the hotel and enjoyed our stay once again , The hotel is clean ,comfortable and the staff are pleasant and helpful .Our room was kept very clean and the food had a great variety and both breakfast and dinner was very good .Alex in the Restaurant looked after all the guests and staff were very attentive . We hope to return soon for another visit.

Booked via Jet2 10.12.24 to 17/12/24 My 3 time returning to this hotel and never fails to amaze me hotel is simply amazing pool was loverly lots of sun beds for everyone some new staff members and nice to see the old staff there. The hotel staff Is what makes this hotel amazing so friendly hard working. The guys who working on the bar during the day are so friendly Thanks for another lovely hoilday. Kind Regards Jonathan Boyd

If I could give no stars for this hotel I would. This hotel has caused me nothing but stress and anxiety, I have stayed in many different hotels around Gran Canaria and always loved the experience so it is such a shame that I have left feeling like this after being so excited for this trip. I stayed in this hotel with my fiancé and another couple (were all in our 30s). On check in we were told we had to pay 150 euro per couple deposit which we were unaware of but complied with. On the last part of our holiday I was told by reception staff that they would be deducting some of the deposit due to a 'burn' on the balcony table. Confused about this I told them I hadn't seen a burn and went straight to the room to check. The table had a spec of what could have been dirt or a small smudge, after a wipe the table was immaculate. I took videos and pictures and went back downstairs to speak to the manager. The manager couldn't have been less interested after trying to show him the picture and insisting he come see the table he said they already have 'their own' picture of the table and that it would cost exactly 80 euros (half of the deposit) as his plain white Ikea looking tables were 'imported from Italy'. After spending the last part of our holiday frustrated and deflated it ruined the remainder of our holiday. On trying to check out the morning of our flight the hotel receptionist told us we needed to pay 80 euros in cash or debit card despite 150 euros still being held, why would they take a deposit and then want you to pay in cash or on a alternative card?? Doesn't make sense, we refused to pay and I told the receptionist we have proof that this is an unfounded additional charge and will dispute it back in England. The receptionist called the manager and they spoke in Spanish whilst we stood their being treat like criminals in front of the other guests. The whole experience was humiliating and I have no doubt from seeing the response from the other reviews on here that I will get the same defensive response from the hotel. Other negative's to the hotel - The hotel rooms are shabby and come with a strange smell at times, my fiancé literally said on the first day 'I think there's urine on the walls of the bathroom' after noticing yellow looking stains. Our friends room had black mould on the air vent and none of the air conditioning worked. - If your a younger guest you eat last, our first day at the hotel the four of us had been traveling after a 6am flight and missed breakfast but decided to wait till our evening meal at 6pm. Arriving to our evening meal we were told that we were not aloud to the 6pm meal as the 'older guests' eat first and could come back at 8pm, we were so exhausted and there was absolutely no leverage with this despite us paying the same as everyone else. - On the subject of food the food was a 2/10 like school dinners no flavour, just slop and the chef doing the eggs on a morning had a terrible attitude. - Pool was fr