Staybridge Suites Plano - Legacy West Area

Fantastic location. Very hospitable staff. Loved the cleanliness, breakfast and social hour options. All rooms are big suites and well furnished. I didn’t know they offered daily rates and not just extended stay rates. I would highly recommend this hotel to any business or leisure traveler.

Writing this review is proving to be challenging, but not for the usual reasons. Instead of struggling to recall the amenities we appreciated or the names of people we'd like to commend, I find myself searching for the right words to warn others. I want to strongly urge you to spend your money elsewhere. I'm trying to articulate my thoughts clearly and avoid sounding petty, focusing only on the major issues at hand because there are many, and they are deeply concerning. This hotel seized every opportunity to make our stay stressful, chaotic, and expensive. The prices only increased during our stay, never decreasing, even after we reached the "extended stay" required amount of time. Simultaneously, they made sure we never felt safe, welcomed, or cared for... a lot of effort is required for a hotel to not only make guests uncomfortable but also raise prices while making them feel unwelcome, I wish it weren't true. I wish I were exaggerating. As I type this, I'm contemplating how best to address this from my end, given the egregious actions by the hotel management (not the staff, but the actual managers and the hotel owner). Review guidelines state I can't mention names or specific amounts, but I can say this: Do not spend a dollar on staying at this hotel. I stayed for 2 weeks and caught 2 billing issues, no privacy or respect for the do not disturb notice on the door, housekeeping knocked EVERY day asking if we were checking out, to the point of redundancy and started feeling like it wasn't by mistake, never received one set of clean towels and toilet paper without me having to make at least 3 requests and waiting half the day, the laundry facilities here are disgusting and a fire hazard waiting to happen, there is trash littered all over the premises, the doggy area had no poop clean up bags available the entire time we were here, the grounds are poorly maintained not only in regard to landscaping, but there are giant active ant-piles everywhere, so if you have little kids or dogs, beware!! I was walking the dog one evening and narrowly missed planting my foot in an ant bed the size of small country. The trash receptacles outside are overflowing with trash at all times, (we were here 2 weeks) and although it appears there are a lot of "workers" and "managers" it seems like no actual work gets done around the facility. They had one front desk person at all times who is inundated, and management that doesn't assist but stands silently over their shoulder watching them. It was truly the strangest, and single handedly, the WORST thing ive ever experienced, and to think that I actually paid a small fortune to experience it, is even more disgusting. That is what I warn you about today, your hard earned money, deserves to be spent somewhere that it will be respected and appreciated, and you should be treated accordingly. Please, consider that before booking here at this location. This problem starts at the top, the hotel staff needs training on etiqu

Business trip so used to American hotels of all standards. But this was utter sh1111te. Room not cleaned in over 10 days. Noisy AC that didn’t really work. Bath didn’t drain and no shower pressure. Food that I wouldn’t even give to my dogs. Please see the mould on the coffee machine. Gym had all the machines broke and catches missing of the larger equipment so couldn’t use them safely. Hotel staff didn’t care about anything and did very little to resolve anything. Avoid Avoid Avoid

I stayed here with my family for couple of weeks. This hotel was excellent and reception team was cordial. Rooms were clean and proper room service was done on a regular basis. Morning breakfast was complementary and it was great. Overall a good and pleasant experience staying here.

The room at the hotel was very nice. Due to Covid they stopped doing the meals which is OK but they tell you that they have wine for a happy hour but you have to go to desk to ask for it and the guy behind the desk seemed like it was always an imposition for him to do anything. The woman that worked there seemed friendly.

Check out was extremely difficult and the guy at the front desk had terrible customer service. After dealing with him for 20 minutes trying to get my reservation figured out we got to our room and when my daughter opened the room and went in, there was a man laying in bed in the dark. We had to go back down and get a new room. This was super inconvenient for us in many ways especially considering I had a sleeping toddler in my arms as well as luggage.

I would never stay at this property. The housekeeping service is not available and the place is dirty all the time. Plus when you walk up to the front office and ask for basic room cleaning to be done, they blatantly say it is a weekly service and then stomp off shaking their hands in the air. The hotel also smells all the time and it is sorry in common areas also

First time staying at one of these. Extremely impressed with how clean, well equipped, spacious and comfortable it was. Stayed for 6 nights and the breakfast was good with a wide variety of items including fresh cut fruits. Two thumbs up to Gina at the front desk for being very helpful. The only thing that I was disappointed was the fact that they charge $75 per pet for every week you stay which I think is a bit high for many who have to work from out of town for extended periods of time and have to bring their furry best friends.