Comfort Inn & Suites Pittsburgh-Northshore

Really good location, just a few minutes walk from a very nice part of town. The hotel is very modern and comfortable with lovely amenities, including a pool and gym. Breakfast was generous although missing some bits, we were very happy. The room itself was very comfy and although the bedding wasn’t the nicest, it was very clean. I will say the area itself felt a little sketchy at night and we were concerned about the car, but all was fine. It was very different by day!

Please Fix The Hot Water! I foolishly ignored the commenters on here who said there was no hot water for showers. I figured there were enough of those comments that the hotel would have fixed the problem. NOT SO! Everything else was ok; but the shower water never got better than lukewarm.

We were a couple visiting The Burgh for 3 days in July. We were greeted immediately by super friendly staff who were grilling hotdogs in celebration of the July 4th holiday. Got checked into our room which had a commanding view of the city and was very clean and comfortable. The hotel has a nice outdoor patio and conference room area that was perfect for a holiday party they threw for guests! How about that? We had a completely private outdoor patio to celebrate and watch the fireworks! No crowds, walking, traffic, Hooray! The hotel manager was wonderful as were all staff we encountered. You can tell that they are under new management and are addressing all customer service proactively. We also had a dedicated shuttle driver who took us around town and to the ballpark and picked us up afterwards…Win Win!

We stayed here for the Green Day concert. Overall the hotel and our rooms were clean, but check in was a bit frustrating. We got there at 3 pm when you were allowed to check in. The front desk was in chaos. Three housekeepers called off which is not the fault of the hotel staff that was there but it made the check in process extremely difficult. The staff working weren’t too interested in helping us check in. Two staff members who were helping my husband and I and our friends check in abandoned us at the front desk mid check in. One appeared to leave because her shift was over and the other did yell something about going to help the housekeeper which I can appreciate but they could have communicated with us what they were doing. One lone person who just started her shift walked into the mess (there were lots of other people waiting to check in). She was not briefed on what happened. She was apologetic and did her best. They told us it would be a 15 minute wait for our rooms. It turned into an hour wait. Another staff member came to help but didn’t do too much but sit there. We ended up asking several times for our room after the housekeeper and who we think was the manager on duty said rooms had been put in the computer and said the staff could start assigning them. Overall the situation could’ve been managed better by the staff - the communication with guests wasn’t very good at all. Customer service was lacking. The room was clean but there was no hair dryer. I found out upon check out that they do have hair dryers but you have to ask the front desk. There should be a card in the room stating this. There is parking onsite at the hotel which is a plus. It’s walking distance to PNC park and they do have a free shuttle on the weekends which is nice. We did have an issue with how our door closed - we had to pull it really hard to get it latch closed (and test it to make sure it actually closed and locked). We did let the front desk know this and the woman working when we checked out seemed concerned about it and noted it for maintenance. Overall, we aren’t sure we would stay here again.