Malisa Villa Suites

Service var bestemt fint. Personalet er fantastiske, super søde og meget imødekommende. Daniel og hans team var altid i de bedste humør. De var meget smilende og hjælpsomme. Morgenmaden var i top, man kunne få alt, fra internationale morgenmad til thai mad. Super god kaffe. Og man kunne får morgenmad indtil kl 12. Det er en plus for dem der sover længe på ferier. Der var dog lidt koldt inden i restauranten. Værelset var med pool. Sengen var super lækkert, stort og mellem fast, gode puder man kunne vælge imellem. Poolen var desværre ikke noget at råbe hurra for... der lå mange blade og små ting fra træerne af, og det var heletiden. De sagde at poolen vil blevet gjort rent hver dag, men det så desværre ikke sådan ud. Der var ingen vind eller sol ved poolen da det var en total aflukket "rum". Så ingen udsigt, kun hvide vægge og lidt grønne planter. Alt i alt, synes jeg at opholdet var fint, og meget ærgerligt over at jeg ikke kunne bruge poolen, som var det jeg gik efter, og så blev det et dyrt ophold for "bare" et hotelværelse uden pool.

餐廳好很好吃

The big bed in the room is enough for two adults and an 8-year-old child, but they insisted on adding a small bed, which was charged extra. After adding the bed, the road was difficult to walk on. The glass of the bathroom shower room was shaking, and it felt like it would fall down at any time. There was no guarantee of safety. The bathroom toiletries were too poor, the floor was too old, and there was a layer of dust on it. There were too many fallen leaves and bugs in the swimming pool, which was unhygienic! The physical examination was too bad! The price and service facilities and environmental hygiene were not proportional. The hotel mineral water was charged separately for such an expensive hotel. Facilities: too old, there are safety hazards. Hygiene: the swimming pool is too dirty. Environment: general. Service: the waiter is too slow.

A very angry accommodation experience! I have never had an argument with a manager in a hotel! The other party was still yelling and cursing! A very terrible and scary accommodation! The yard smelled of contraband leaves at night, and the hotel staff had a bad attitude and retaliated against us! The staff said that we could just call to book a spa on the night of check-in, but the next day we were told that the phone number was invalid and we had to go to the front desk to book it! And we had to pay for the reservation, I said ok, help me book tomorrow afternoon first, and wait for me to go out in the evening and pay! The other party also said ok, but in the evening I went to the front desk and said that tomorrow was fully booked! I was already very angry, and the afternoon phone call clearly promised to help me book! Then the employees began to blame each other, saying that they were not the ones who answered the phone, and they had to wait for the staff who answered the phone to see if they could still book it, and they made us wait in the lobby for more than half an hour! Then a man came out and said sorry, sorry, I didn’t book it, it was full and I couldn’t book it, and I missed the sunset time in vain and let us spend an hour waiting for a sorry, I couldn’t book it, that’s all! The key is that the room was not cleaned and the towels were not changed that day, I said I would arrange someone to clean it later. As a result, I returned to the room at night! After cleaning, they left a letter, which was a warning letter to remind us to check out on time tomorrow, and a warning letter for overtime fines! What's more exaggerated is that they called the room at 10 o'clock the next day! Remind us to check out as soon as possible! I sternly scolded them that the check-out time is 12 o'clock, and they called us at 10 o'clock to urge us to check out or there will be a fine? The other party said in a very picky tone that it was just a reminder! Well, when we checked out, we lost a room card, and they immediately asked us to pay a fine. I said ok, I will pay, but you didn't help us book a spa or clean yesterday, how can you pay? The one who called to warn us to check out early was actually the manager, who was arrogant and yelled at us, saying, "Do you have any losses? Did you spend money or damage somewhere? If not, what do you want? I was really mad! It was the first time in my life that I cursed at a hotel manager! And the warning letter last night and the phone call in the morning to warn us to check out early were completely the manager's revenge! Because it was him who didn't help us book a spa, I recognized it from his voice and tone. Yesterday, he made us wait for an hour and came out to say sorry, just a new employee who took the blame. Just because we said yesterday that he did not book a spa for me as agreed, we did not even complain. Yesterday he also asked a younger brother to admit his mistake and kept saying sorry. We did not investigate further, but we got revenge and checked out and were scolded and quarreled! In the end, we had to leave after leaving 200 baht (he asked us to pay for a room card), otherwise we did not know what the consequences would be! After collecting the money, the manager arrogantly smiled and said let's go. It was really disgusting, angry, and a terrible accommodation experience! We were two girls traveling! I have been to more than 20 countries and Thailand for no less than 5 times. I have stayed in hotels and homestays at home and abroad, and I have never encountered such a terrible experience! The staff of this hotel are very problematic, such as the restaurant staff. As long as the white guests sit down for breakfast, they will go back and ask what they want to drink. They are very considerate, but we Asians have to call them over to order food, and they don’t come over as soon as they are called. They will come over after a few minutes.

Very satisfied, although a little expensive, but very worthwhile, when you go out to stay in a better place, it really improves the travel experience, especially the hotel breakfast, there are many varieties, and it can be delivered to the room to help you set the plate, you don't have to get up early every day to go out for food, it is very comfortable to get up every day to eat breakfast facing the sunny pool and waterfall