I have stayed at this hotel before and had a very good experience, so I decided to come back here again with the expectation that the hotel will maintain its good standards.
I recently stayed at this hotel from April 17, 2025 to April 18, 2025 and I have to say that I was very disappointed with the service from the front desk staff.
Since checking in in the evening around (20:00 - 21:00), I felt an unfriendly attitude, no clear information was given, and when I asked for more information about the hotel's services, I got a curt answer and was clearly annoyed. This made the atmosphere of the stay worse, even though I chose this hotel because I expected to receive a warm welcome like Phuket should have.
For a hotel located in the heart of a famous tourist attraction like Patong, allowing the reception staff to behave like this is a serious failure of management. The hotel should realize that the first impression does not depend on the room or the sea view, but on the "welcome", which in this case is the center.
The service of the reception staff is the first image of the hotel. I hope the hotel will take this criticism to improve. So that other guests don't have to have a disappointing experience like me again 👎
I have stayed at this hotel before and had a very pleasant experience. That’s why I decided to return, expecting that the hotel would maintain the same high standards as before.
Most recently, I stayed at the hotel from April 17th to 18th, 2025, and I must honestly say that I was very disappointed with the service provided by the front desk staff.
From the moment I checked in—around 8:00 PM to 9:00 PM—I immediately sensed an unfriendly attitude. No clear information was given, and when I asked further questions regarding the hotel services, I received curt answers and an obviously annoyed tone. This completely ruined the atmosphere of my stay, especially since I had chosen this hotel hoping to receive the warm hospitality that Phuket is known for.
For a hotel located in the heart of such a famous tourist destination like Patong, allowing front desk staff to behave this way reflects a serious failure in management. The first impression doesn't come from the room or the sea view—it comes from the way guests are welcomed. And in this case, the service was absolutely lacking.
The front desk represents the hotel’s image. I sincerely hope that this feedback will lead to improvements, so that no other guests have to go through the same disappointing experience I did. 👎
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