Guest User
December 5, 2024
I had seen this hotel on Xiaohongshu and was looking forward to it. The room I booked was also a family room with direct access to the swimming pool. When I checked in, the front desk staff said that if I took something from the hotel, it would cost extra. Drinking an extra bottle of water would cost 300 baht. Okay *I understand what I said before, but the service of this hotel is completely out of line with this price. Can you imagine a family hotel in 2024 without children's toiletries? What's even more annoying is that the cleaning service is very perfunctory! After a day of playing, we thought it was not cleaned. Later we found that the trash can was overturned. The bed was made. The disposable items, bath towels, and towels in the bathroom were not updated on the first day. The only thing that was changed was the green bath towel after swimming. Compared with the Courtyard Marriott Hotel in Patong where I stayed for the first three days, it was too different! The breakfast was not as rich as the Courtyard, and it was not delicious! I will not book this hotel again next time!
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