Guest User
January 23, 2025
First of all, the hotel's location and external environment are very good, located on Kata Noi Beach. However, I am very dissatisfied with the room arrangement, and even think that there is suspicion of discrimination against Chinese people. There are very few Chinese people staying, and most of them are Europeans and Americans. The first time I came to this hotel was during the National Day in October. Because I took my children to other places for 2 days in the middle, I booked two room types separately. Both room types were arranged in the corner of the first floor. I didn't pay much attention at the time, thinking that it was my first time. I booked the hotel almost 2 months in advance for this winter vacation, and told them in the notes that I liked this hotel very much and hoped to be allocated to the second floor or higher floors of the same room type. When I came, I was still arranged in the corner room on the first floor. We also politely put forward ideas on the spot and asked Ctrip to help communicate. They were very firm and said that the room was full and they could only spend money to upgrade the room type. . . . According to the probability, the first time was divided into 2 check-ins (checking out for 2 days in the middle and then coming back to check in the new order) and this time, and different room types, a total of 3 times were allocated on the first floor. Is this reasonable? ? ? The sink in this room on the first floor drains very slowly and has a bit of a sewer smell...
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