Wyndham Sea Pearl Resort, Phuket

I really hope that everyone who sees this review will carefully consider whether to book this hotel. I stayed with my parents and children for 5 days and 4 nights, and the experience was extremely bad. Let me talk about the advantages first. I booked a 2-room suite. The room is large enough, the hardware facilities are OK after all, it is an old hotel, and the price is there. The service staff in the breakfast room are really friendly. As for the disadvantages, considering the price, our expectations are not particularly high, but the basic cleaning and cleaning issues are not guaranteed. On the first morning, I took my children out. Before going out in the morning, I called the front desk to change the sheets and bath towels. The front desk agreed very well. When I returned to the room at 8 o'clock in the evening, the whole room was just tidied up and the sheets were not changed, and there was a big footprint on the sheets. From 8 o'clock to 10 o'clock in the evening, no one came to change the sheets. During this period, we made 4 calls to urge the front desk staff to speak Thai to us directly. We wanted to find the manager. At first, the manager said that he would arrive in 1 minute, and then he said that there was no manager and he would wait for tomorrow to arrange it. No staff followed up with us on this matter for 2 days afterwards. The same thing happened again on the third day. We called in the morning to ask for cleaning and changing the sheets, and the front desk agreed. When we returned to the room at 2 pm, no one came to clean. The child was very sleepy and had to wait for someone from the hotel to come and clean before he could go to sleep. We found the hotel waiting service manager, but the manager said that she was just a title and couldn't do anything or make decisions. What's more funny is that there was no one working in the entire resort who could solve the problem. Later we called the Wyndham Global Service Center, and there was no solution except an apology. Even the most basic cleaning can't be done. It can be said that the service is worse than that of domestic express hotels. Why pay this price to make yourself upset? My real experience is for reference only. I sincerely suggest that you don't stay if you can, otherwise you won't be able to complain.

The room has a beautiful view and is a good value.