Impiana Private Villas Kata Noi

Room hygiene and facilities: (Garden Private Pool Villa) Unacceptable, sofa seat since hidden stained women's underwear, room electrical socket has loose situation, room all glass sliding doors due to damage can not be locked and handle damaged no maintenance, bathroom water pressure is not enough, room facilities are old. overall: This hotel is conveniently located, the environment is very good, but the facilities are very old, the staff service is average, and the official website shows there is a greater access, not worth the price. Stay Experience: Originally booked a two-bedroom family room with swimming pool, arrived at the hotel at 1445 on the day of check-in, staff said the room was still cleaning, a family of four to wait in the air-conditioned lobby, about half an hour later found the room constantly in and out of the room, but the staff did not explain the incident, I entered the room, found maintenance personnel repairing the electrical system. At about 1615, no hotel staff took the initiative to explain the situation, so they asked Trip.com for help. Finally by 1730 hotel staff informed the original room had not been repaired, can only temporarily arrange two single bedroom double with pool room for a family to stay separately until tomorrow. By the next day the hotel staff stated that the original room had not been repaired and could only continue to arrange for two double rooms until the day of check-out, a situation that made the family very dissatisfied and inconvenienced. Thank you very much to the Trip.com staff for their continued assistance in this incident, although it is still not possible to resolve the incident, but it shows the importance your company places on your customers.

下次還會來，非常棒的一次體驗 酒店管家很貼心，有一天一大早要去斯米蘭。上夜班的管家凌晨還在幫忙看進來接我們的車輛