Escape Villas at Shambhala Grand

This is not the first time staying here but was unfortunately not the best experience overall.  Our villa had a problem with the toilet flush in one bedroom and smell of **** and/or sewage in the other bathroom.  On the only full day that we were in the villa, we had non-stop interruptions to our relaxing with 5 different visits to the villa for maintenance of some sort.

Good service , staff are very kind. We will recommend to our friends and go back there again

Very nice villa! Will book again

Me and my family booked our stay at The Escape Grand Villa for 6 days, expecting a relaxing and safe vacation. However, on the fourth day, we experienced a terrifying incident that left my wife and my 10 month old baby traumatized. My wife saw a staff member from the Escape Villas company inside our villa, stealing roughly 70,000 baht from our bag. She went outside to confront him, and shockingly, he pushed her to the ground, leaving her bruised and shaken. We managed to catch the thief ourselves no help from the security staff at all, we asked them to shut the gates because the thief was trying to run away but no help by security staff, which is very strange behaviour! To make matters worse, local workers in the area informed us that this is not the first time such incidents have occurred. We were also told that a neighbour had been robbed twice before it’s clear there’s a recurring issue with security at this property and nothing has been done to protect guests. We asked the owner of the company Ramon for a full refund given the severity of the situation. To our dismay, he only offered to refund 2 nights (the night we were robbed and the following night) or provide credit for future stays, which felt insulting and dismissive, (I wouldn’t stay there again even if it was for free). While I could have accepted this offer and move on, I chose not to, as I believe its a matter of principle and pride to hold businesses accountable for their actions or in this case their negligence . This incident made us feel completely unsafe and violated during what was supposed to be a peaceful family holiday. With such a lack of security and an unprofessional response from the management, I strongly urge others to think twice before booking this property. The security and the other members of the staff cooperate together to steal whatever they can. Guest safety and trust should be a priority, but that was clearly not the case here.

The place was amazing we loved it, and the service is just spot on we enjoyed every bit of the trip and the place was just amazing. The location was next to allot of areas one of them was boat avenue and it’s was a spot to be in we loved the place and coming back for sure

Villas are beautiful and the staff are very friendly but I cannot give this more than 2 stars. For the cost of these villas you would expect absolute 5 star service. First of all we were arriving earlier than check in time as our flight arrived in the morning. We asked if we could check in earlier and we were told we had to pay an extra whole night! Now when you’ve done a 16 hour flight with a baby you just pay it but seemed a little steep. Wouldn’t have minded 50% charge as the villa was completely empty and cleaned/ ready. electricity is not included in the room rate which is bizarre. So another £150 gone. We had a little baby and asked for a cot and high chair to be provided and were told this is at a charge of something like £6 a day. We were there 2.5 weeks so another £150 gone. When we checked out the staff came round and honestly inspected the villa like we were some kind of criminals, counting the cutlery, glasses, towels which I’ve never experienced before ever. Well certainly not when you’re still in the room. Luckily there was no damage but I just think the price you pay if one glass was accidentally smashed are they really going to charge you for it? It’s normal wear and tear and should be covered in the room rate and cost of night. Seemed a shame as it put a damper on such a lovely villa and location. We forked out an extra 500 on stuff that was to me essential stuff that needs to be included in room rates. I’ve travelled the world and stayed in many luxury villas/hotels and not one was as made as this in the additional charges. I think they need to assess their room rates and charge families appropriately so that everything is included.