Palmyrah Surin Beach Residence

When I arrived at the hotel, I found that the TV was broken and told the housekeeper that it needed to be repaired. The staff came to repair the TV 3 days later. On the first night at the hotel, the baby took a bath and fell 3 times in half an hour. I thought the baby could not stand steadily, but I found that the bathroom and toilet floors were not non-slip at all. I asked the hotel to bring non-slip mats, but I was told that there were none 2 days later. On the second day of arriving at the hotel, I told the housekeeper that I needed a larger pot, but I didn't see where the pot was until I left. On the second day, I was told that I needed to clean on time at 11 o'clock every morning, but it was not cleaned on time at all, or even not cleaned at all. On the third day of arriving at the hotel, I was notified to change the sheets and quilt covers, but a quilt cover was changed 3 days later. Overall, there is basically no service. In addition to a front desk, this hotel has only 2 security guards who take turns every day. And 2-3 cleaning staff, no one else. The room facilities, wardrobes, curtains, etc. are moldy and have a serious musty smell. The phone cannot be used and cannot make calls. You can only go to the front desk to find someone for anything. You can hardly find anyone at the front desk at any time. I found the housekeeper on WeChat, but he basically didn't reply. Chinese people who have high standards for living quality and service are not recommended to go here. The service and living quality here are more like travel agency standards compared to those in China.

Well, it's time for an honest review of a 2-week stay at this luxury village resort 😆 this is something from the category of expectation-reality. Beautiful photos and reviews that may have taken place several years ago. Dear travelers, if there is a possibility not to go to this hotel, then please do not go here. The hotel is not just tired, but fucked up. Stench, dirt, everything is broken!!! Shabby! The walls are stained. The countertop is trashed. The linen and towels are stained. By the time we arrived, they had not even washed the floor - obviously, the room had been standing for a long time. The safe is broken. The sofa is broken. We asked to fix it, so they impudently point to the "reservation" and say - "you only rented one bedroom", like there is no sofa there. They brought a new one, and it was also broken. The pull-out part constantly rolled out during sleep. The toilet takes the highest marks for filth. It was so unpleasant to be there. The glass partition in the shower was covered in stains that no one had cleaned for many years. It was scary to touch anything there. The smell 🤮 And the cherry on the cake - the air conditioner was "furry" from dust and dirt - I'm attaching a photo. And we breathed in this nastiness!!! Naturally, I immediately got bronchitis. Oh, and pigeon ****! It's everywhere! All the windows!!! Which no one washes! The balcony! And pigeons flew onto our balcony every day from 5 am and sang pigeon trills 😂 by the end of our vacation we got used to them. Now, in Russia, we already miss it 😂 They cleaned poorly. They swept up sand and dust with a broom in the passage - that's all. The floors were not washed. The only plus is the location! Luxurious Surin Beach is a 7-minute walk away. The receptionist said with a smart look - the pool on the roof is open until 8. Downstairs - until 11. We go up to the roof, and there is no pool - renovation!!! The pool downstairs was cold and unheated - impossible to swim.

Nice apartments, beautiful design, amazing 50 meter pool, convenient location, 5-7 minutes to the sea at a leisurely pace. Furniture and walls are a bit worn out, water in the shower drains slowly, maybe I was just lucky, because I stayed for only 3 days. Someone occasionally appears at the reception, but when checking in they left their WhatsApp and it was possible to keep in touch. They clean well, put water, take out the wort. There are dishes, cutlery, frying pans. In general, the holiday in Surin left only positive impressions)

very nice room on the 1st floor with access to the pool. comfortable two-room room with its own small kitchen and necessary kitchen utensils. good design of the room and quite modern and not shabby furniture. bed linen and towels are not very new.

It's my first night's stay in Phuket after arriving in Phuket. It takes about 40 minutes by car from the airport. There are convenience stores, cafes, and currency exchange shops within a 5-minute walk of the hotel. The overall feeling is acceptable, the price is very affordable, and there is also a swimming pool. It's just that the lights in the room are dim, and the hygiene level could be improved. However, at this price, it's okay to stay for a day or two.