Guest User
January 25, 2025
Phuket Marriott Resort & Spa Nai Yang Beach definitely deserves a serious bad review. The road to the hotel is as sharp as a knife, especially sharp, and the slope on the road is very steep. My daughter accidentally fell down the slope, and the sharp road surface cut off a piece of meat from each of her knees. In addition, there were many not-so-deep abrasions and a lot of blood. It was so painful! The hotel first gave a simple disinfection and bandage. When changing the dressing for the second time, because there was a lot of exudation, the staff suggested asking a nurse to deal with it. After the nurse came, she found that the wound was large and deep, and suggested going to the hospital for further treatment. The hotel did not apologize from beginning to end, let alone any compensation. The solution given was only to waive the nurse's door-to-door fee and we could use the lounge for free after checking out. This is the result after I complained to Ctrip customer service and the customer service communicated with the hotel management. The hotel is very arrogant. Perhaps this is Marriott's usual style. It lacks the most basic empathy and does not show any sincerity at all. We really can't accept it. I also remind everyone to take it as a warning. You must be very careful on the road to this hotel and never fall. At the same time, I would like to especially praise Ctrip's customer service staff, who have been comforting us and trying their best to communicate with the hotel, which made us feel very warm-hearted when we were in a foreign country and helpless.
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